retail | apprenticeships

Level 2 Customer Service Practitioner



The Skills Network's Level 2 Customer Service Practitioner Apprenticeship encourages Apprentices to immerse themselves in the core of customer service principles. Whilst studying policies and legislation they will practice using customer service tools, building rapport with peers and customers, conflict management and presentation skills. Through this, Apprentices will display increased confidence, adaptability and professionalism.

The Skills Network offers individualised learning to each Apprentice and heavily involves the employer with all curriculum scoping to ensure progress is meaningful. Prior attainment is carefully considered from the start to ensure time on programme is maximised and that career progression is mapped into their journey through strong IAG.

In addition, the curriculum scoping exercise provides an opportunity to review prior learning and completed qualifications, with the aim of personalising Apprenticeships to support and enhance your business, and therefore your Apprentices’ progress and progression.


ENTRY REQUIREMENTS

Individual employers may set any entry requirements which may include:

  • Apprentices will be required to have achieved a level 1 in Math and English.
  • It is desirable that candidates would have achieved a level 2 in math, English and ICT (equivalent to GCSE Grade C or above) prior to commencing their apprenticeship training. For those apprentices who are yet to achieve a level 2 in English, math and ICT will have the opportunity to complete these qualifications during their apprenticeship. However, a level 2 must be achieved in these areas before they qualify for entry to their end-point assessment.


During the duration of the apprenticeship your staff will develop a range of new knowledge, skills and behaviours which will add significant value to each apprentices overall learning, progress and development. Examples include:


Knowledge

  • Knowing your customers
  • Customer experience
  • Product and service knowledge

Skills

  • Interpersonal skills
  • Communication
  • Personal organisation

Behaviours

  • Team working
  • Equality – treating all customers as individuals
  • Presentation – dress code, professional language

The benefits of this level 2 apprenticeship include:

  • You will see improved staff retention
  • Work in partnership with a nationally recognised training provider
  • Employees will achieve a nationally recognised level 3 qualification
  • Employees get access to award-winning learning and assessment materials
  • Bespoke support to ensure your apprentices access high quality ‘off the job’ learning
  • Rapid improvements within your employee’s performance, productivity and behaviours which will benefit your organisations services
  • Employees will receive subject specialist support from a Trainer and access to a Learner Support Advisor for everyday queries
  • Once your employees have completed this apprenticeship, they could progress on to the following:


    For further guidance/information on funding an apprenticeship visit: here

    Key Information

    Maximum Funding £3500.00
    Course Length 12 to 14 Months
    Awarding Body TQUK
    Learning Method Workplace (direct delivery)



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