1.1 We, The Skills Network Limited, operate this Privacy Notice because we are committed to safeguarding the privacy of those using our services (including but not limited to the Site defined below) and the confidentiality of any information that we collect about you. This Privacy Notice sets out how we will use any personal information that we may obtain from you in connection with our services (including but not limited to the Site). If we change any of the terms of this Privacy Notice we will post the revised statement on the Site behind the “Privacy and Cookies Notice” link at the bottom of each page.
1.2 The Skills Network website (home page http://www.theskillsnetwork.com) (“the Site”) is operated by The Skills Network Limited.
1.3 Whenever you submit your information to us as part of a dialogue or negotiation in connection with our services, whether it be by utilising the Site, by email, by SMS, over the telephone or in person, you acknowledge that we will collect and use such information in accordance with the terms of this Privacy Notice and, by our lawful processing reason of legitimate interest, that you will be added to our mailing list for direct marketing purposes. Please see section 4 below for further information if you do not wish to receive such mailings from us.
1.4 You have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”) if you have any concerns with regard to the way in which we process your personal data. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
1.5 Please note that if you register with us as a learner we will collect additional information from you in connection with such registration. Such information will be processed in accordance with our separate Learner Privacy Notice (which can be accessed here).
1.6 You warrant that any information you supply to us is accurate and up to date (whether or not the information is about you), that you will inform us if any information that we hold about you requires updating, that you will update any information that you upload using the Site in the event that it becomes out of date, and that if you submit a third party’s details to us (including but not limited to via the Site) you have that third party’s permission or an alternative legal basis to do so.
2.1 We are The Skills Network Limited, a limited company registered in England (number 06445363) whose registered office and address for correspondence is at Unit 16, Abbey Court, Benedict Drive, Selby, North Yorkshire, YO8 8RY, United Kingdom.
2.2 We are committed to ensuring that all personal information we hold is treated properly and in accordance with applicable data protection legislation. We are registered as a data controller with the Information Commissioner’s Office and our registration number is Z1776544. In accordance with applicable data protection legislation, we are required to explain to you how we will treat any personal data which we collect from you.
3.1 It is possible to visit and browse some sections of the Site without being required to tell us who you are or reveal any information about you (e.g. if you do not log in to the Site).
3.2 We may keep a record of any information that you post or upload using the Site, or if you contact us, we may keep a copy of that correspondence. We may also keep details of your use of the Site, including, but not limited to, traffic data, location data and other communication data, and the resources that you access and download using the Site. We will use this information for our legitimate interests in the following ways:
3.2.1 to develop our systems and services and ensure that content from the Site is presented in the most effective manner for you and for your computer/device;
3.2.2 to provide you with information, products or services that you request from us;
3.2.3 to carry out our obligations arising from any contracts entered into between us and your employer;
3.2.4 to monitor your compliance with our terms and conditions;
3.2.5 to allow you to participate in interactive features of the Site;
3.2.6 to notify you about changes to our courses, our services and/or the Site; and
3.2.7 to create anonymised reports based on your usage of the Site.
3.3 If you order or register on any of our courses using the site, we will use your name, contact details, bank account details, payment card details and/or PayPal account details where necessary for the performance of any contract between us (for example, to take payment for the course and to issue any refunds that may become payable). Where you are paying by card you will need to enter your card details to make the payment, payment will be taken via Stripe and, if a direct debit is required, this will be taken via GoCardless (we do not store any card details on our servers). Please note that Stripe and GoCardless may collect personal information which will be used in accordance with their own privacy policies (which you should read). More information regarding GoCardless’ privacy policy can be accessed via this link and more information regarding Stripe’s privacy policy can be accessed via this link. The Skills Network are not liable for the practices of Stripe and GoCardless in respect of your personal information.
3.4 If you enter into a promotion or competition using the Site, we will use your name and contact details for our legitimate interests in processing your entry in accordance with the relevant promotion/competition terms and conditions (which you should familiarise yourself with before entering).
3.5 In the event that you provide us with feedback regarding the Site, we may disclose that feedback to our suppliers, awarding bodies and to other users of the Site where it is in our legitimate interests to do so in order to improve the products and services that we provide. This includes any information that you provide to us if you report a problem with the Site.
3.6 Under our lawful reason of legitimate interests we may use your information to inform you of special offers, promotions, new products, new services and changes to the Site via post, telephone, email, SMS or other appropriate means. You will always be offered the opportunity to unsubscribe on all occasions. If you subscribe to our mailing list but subsequently decide that you no longer wish to receive such mailings please see section 4 below.
3.7 If you correspond with us (e.g. using email), we may retain the content of your correspondence together with your contact details and our responses where necessary for our and your legitimate interests in order that we can appropriately manage your relationship with us, to reply to your correspondence and for training and quality purposes. This may include us recording and monitoring our telephone calls with you for such purposes
3.7.1 When you attend a Webinar organised by us, we will always ask for your consent to allow us to collect your contact details and feedback, to inform you of any follow up actions relevant to the webinar, and to inform you of any relevant future activities, products, and promotions which we feel may be of interest to you. You will always be given the opportunity to unsubscribe from any such future direct marketing at every touch point.
3.8 Where we need to collect personal data in connection with any services which you request or order from us and you fail to provide that data when requested, we may not be able to provide such services or perform any related contract that we have or are trying to enter into with you. Third Party Disclosures
3.9 We may disclose personal data about you:
3.9.1 with third parties who are directly involved in dealing with any request, enquiry, complaint or other correspondence submitted by you or in the performance of any contract between us and you;
3.9.2 – with third parties who are processing your information on our behalf for specified purposes in accordance with our instructions; for example, we would share your telephone number with Royal Mail in order that they may advise you of an impending postal package of relevant materials to ensure a safe delivery.
3.9.3 with third parties who are providing us with professional advice where necessary for our legitimate interests in obtaining such advice and permitted by law;
3.9.4 where we are legally required to do so;
3.9.5 in connection with criminal investigations, legal proceedings or prospective legal proceedings where necessary for our related legitimate interests and where permitted by law;
3.9.6 where necessary for our legitimate interests and permitted by law in establishing, exercising or defending our legal rights (including providing information to others for the purposes of fraud prevention) and protecting the rights, property or safety of The Skills Network Limited, our customers, our employees or others; and
3.9.7 where we have stated or informed you otherwise (e.g. in this Privacy Statement or on the Site).
3.10 We may also disclose your personal information to third parties in the event that we propose to sell, transfer or buy any business or assets (in which case we may disclose your personal information to the prospective seller, buyer or owner of such business or assets and/or their professional advisors) or if those assets are proposed to be acquired by a third party. Any such disclosure will be made where necessary for the legitimate interests of us and/or the third party in respect of the proposed transaction; however we will not transfer your personal information to any such third party unless we are satisfied that they are able to provide an adequate level of protection in respect of your personal information.
3.11 Except In a circumstance where we are unable to access local funding for your course, we may share your data with an alternative learning provider who is able to do so and offers you the opportunity to fully fund your learner journey. You will be advised of their identity in this circumstance.
3.12 Except as provided in this Privacy Statement, we will not provide or disclose your information to third parties without your express consent for any purpose (including but not limited to direct marketing). We do not share personal information under any other circumstances.
You can ask that such information is no longer sent to you by emailing us at DPO@theskillsnetwork.com or writing to us at The Skills Network Limited, Unit 16, Abbey Court, Benedict Drive, Selby, North Yorkshire, YO8 8RY, United Kingdom, clicking on the appropriate Unsubscribe link in the footer of any of our marketing emails or by following the instructions in any related SMS message. Any such withdrawal of permission will not affect the lawfulness of our processing before you withdrew it.
5.1 We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know that information. However, the Internet is global and no data transmitted via the Internet can be guaranteed by us to be completely secure during transmission. We cannot guarantee the security of any information that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default. It is possible that the information you provide to us may temporarily transit via a route outside the United Kingdom as it passes between us.
5.2 In certain circumstances (other than TSN acting as a Data Processor and processing customer’s personal data on our Equal learning platform), we may use the services of a supplier outside the European Economic Area (EEA) for purposes referred to in this Statement (for example, we use the services of HubSpot and Dotmailer to store our email marketing database and send electronic communications). This may involve your personal information being processed by the relevant supplier on our behalf outside of the EEA. If we do this, we will require the relevant supplier to put in place appropriate technical and organisational data protection security measures which will include agreed adequate measures such as standard contractual clauses.
5.3 We have put in place procedures to deal with any suspected data security breach and will notify you and/or any applicable regulator of a suspected breach where we are legally required to do so.
6.1 You have a legal right to see a copy of the personal information that we keep about you and to correct any inaccuracies, subject to certain exemptions. In some circumstances you may also have the right to:
6.1.1 request that we erase any personal information held about you;
6.1.2 restrict our processing of your personal information (for example, to ask to suspend the processing of personal information to establish its accuracy or the reasons for processing it);
6.1.3 data portability (i.e. to request the transfer of personal information to a third party); and
6.1.4 object to our processing of your personal information where we are relying on a legitimate interest (or those of a third party).
6.2 Requests of the nature set out in section 6.1 above should be made in writing to the [Data Compliance Officer], The Skills Network Limited, Unit 16, Abbey Court, Benedict Drive, Selby, North Yorkshire, YO8 8RY, United Kingdom. Please contact the same address if you have any reason to believe that information we hold about you is inaccurate. We will respond to your request as soon as possible and, in any event, within one month from the date of receiving the request. Please note that we may, where legally permitted, reject any such request or limit the scope of our response (e.g. if, in the circumstances, the right does not apply to you).
6.3 In accordance with applicable data protection legislation, we follow security procedures in the storage and disclosure of your information. We may therefore request proof of your identity before disclosing certain information to you or complying with any other request of or a nature described in section 6.1 above.
6.4 You will not generally have to pay a fee to exercise any of your rights described in section 6.1 above. However, we may charge a reasonable fee if you make a request to see a copy of your personal information which is clearly unfounded or excessive. Alternatively we may refuse to comply with your request in such circumstances.
7.1 Any personal information held by us in relation to any of the purposes described in this Privacy Statement will be retained by us for as long as we need it to fulfil the purpose(s) for which it was collected. Further details of our specific retention periods are set out in our information retention policy (a copy of which is available upon request).
7.2 For example, if you receive our newsletter, your preferences in that regard will be retained by us unless and until:
7.2.1 we cease producing our newsletter; or
7.2.2 you withdraw your permission, following which we will destroy or suppress such personal data without delay so that you no longer receive our newsletter.
7.3 Save for any contact preferences suppressed under section 7.2 above, your information will be securely destroyed at the end of the relevant retention period described or otherwise referred to in this section 7.
7.4 Whilst taking into consideration our legal obligations, we will on an ongoing basis: review the length of time that we retain personal data for; consider the purpose or purposes for which we hold the personal data in deciding whether (and for how long) to retain it for; securely delete personal data that is no longer needed for such purpose or purposes; and update, archive or securely delete information if it goes out of date.
8.1 The Site uses “cookies” for our legitimate interests in ensuring that you receive the best possible visitor experience. Cookies are small files which are sent by a web server to an individual’s computer which are then stored on that computer’s hard drive. A cookie contains text, and is like an identification card which can only be translated by the server it originated from.
8.2 We use four categories of cookie on our site namely, strictly necessary Cookies, Functional cookies, Performance and statistics cookies and Marketing cookies.
8.3 For more information about these cookies and how you may make your personal selection choice please visit our Cookie Policy by visiting this link.
8.4 Some parts of the Site require cookies to be enabled in order to function correctly. To see more information about this is please view our cookie policy by visiting this link.
8.5 Third parties, including Facebook, may use cookies, web beacons, and other storage technologies such as a custom audience pixel to collect or receive specific types of information and use that information to provide targeted ads,
This is a tiny piece of JavaScript code that is incorporated into each of our web pages and with your consent, this piece of code provides a series of functions for transmitting application-specific events and user-defined data to Facebook.
This pixel records information about the user’s browsing session, which it sends to Facebook, along with a hashed version of the Facebook ID and the URL viewed” and that this is all so that The Skills Network can advertise its services to people on Facebook:
We may amend this Privacy Notice from time to time. You are bound by any changes we make to this Privacy Statement with effect from the date of the change. If we make any substantial changes to the way in which we use your personal information collected in connection with our services or the Site we will notify you (e.g. by posting a notice on the log-in page for the Site). You can view the current version of our Privacy Notice at any time by clicking on the Privacy Notice link on the log-in page for the Site.
10.1 The Site contains links to other websites which are outside our control and are not covered by this Privacy Notice. If you access other websites using the links provided, the operators of those websites may collect personal information from you which will be used in accordance with their respective privacy policies which you should read. We are not liable for the practices of such third party website operators in respect of your personal information.
10.2 You acknowledge that any information that you post using our social media facilities (such as Facebook, YouTube and Twitter) will be viewable by anybody who visits those websites and that such information is also subject to the relevant provider’s privacy policy. You are advised to consult each such privacy policy to see how they will use your data.
10.3 You acknowledge that any content that you post using our social media facilities will be considered non-confidential and non-proprietary, and that we have the right to monitor, remove, use, copy, distribute and disclose to third parties any such content for any purpose permitted by law.
10.4 You acknowledge that we will cooperate with any person, law enforcement authority or court order requesting or directing us to disclose the identity of anyone posting or sending material using any of our social media facilities in breach of any law (whether civil or criminal) or the legal rights of any party (including but not limited to intellectual property rights and rights to privacy).
If you have any questions about this Privacy Notice or our treatment of personal data, please write to The Data Protection Officer at The Skills Network Limited, Unit 16, Abbey Court, Benedict Drive, Selby, North Yorkshire, YO8 8RY, United Kingdom or e-mail us via DPO@theskillsnetwork.com.
In the course of our business we collect, store and process personal information about our staff (which for the purposes of this document includes all of our employees, workers, agency staff and temporary workers), individual contractors and those who apply for a job or other role with us.
This Data Protection Notice (“this Notice”) explains what information we collect from and about our staff, individual contractors and those who apply for a job or other role with us, how their information will be used, how long we keep it and what their related rights are.
1.1 We are The Skills Network Limited (registered company number 06445363). Our registered office and address for correspondence is Unit 16, Abbey Court, Benedict Drive, Selby, North Yorkshire, YO8 8RY, United Kingdom.
1.2 We are committed to ensuring that all personal information we hold is treated properly and in accordance with applicable data protection legislation. We are registered as a data controller with the Information Commissioner’s Office (“ICO”) and our registration number is Z1776544. In accordance with applicable data protection legislation, we are required to explain to you how we will treat any personal information which we collect about you.
1.3 This Notice applies to anybody who applies to us for a job or other role, or subsequently becomes a member of our staff or an individual contractor. This Statement covers the personal information we collect in connection with each application and in connection with each staff member’s or individual contractor’s employment or engagement with us.
1.4 You promise that any information you supply to us is accurate and up-to-date, that you will inform us if any such information requires updating and that where you submit any other person’s details to us you have that other person’s permission or are otherwise legally permitted to do so on their behalf.
1.5 You have the right to lodge a complaint with the ICO if you have any concerns with regard to the way in which we process your personal information. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
2.1 Where you apply for a job or other role with us, we will collect information from you during the application and recruitment/engagement process (e.g. if you complete an application form, send us a copy of your CV or attend an interview) and in any subsequent related correspondence by telephone, e-mail or otherwise. We may also receive relevant information from a third party such as your named referees, employment agencies, background check providers and (in respect of information relating to criminal convictions) the Disclosure and Barring Service.
2.2 This information may include:
2.3 Regardless of the success of your application, any information collected by us in connection with the application and recruitment/engagement process (other than that mentioned in paragraph 2.4 below) will be used as necessary for our legitimate interests in processing the relevant application, which will include the placing of a temporary cookie to allow us to monitor your application progression, carrying out background and reference checks (where applicable), assessing your suitability and eligibility for the role which you have applied for, communicating with you about the recruitment process and complying with legal or regulatory requirements.
2.4 We will use your particularly sensitive personal information in the following ways:
2.4.1 Where we process your date of birth, gender, in connection with the application, we do so on the basis that the processing is necessary for the substantial public interest in ensuring meaningful equal opportunity monitoring, reporting and compliance;
2.4.2 Copies of right to work documentation will be used as necessary for the purposes of checking you are legally entitled to work in the UK;
2.4.3 We will use information about your disability status in connection with our legal requirement to consider whether we need to provide appropriate adjustments during the recruitment process (for example whether adjustments need to be made during an interview); and
2.4.4 We will only collect information about criminal convictions where we would like to offer you the role, where it is appropriate for us to do so given the nature of the role and where we are legally able to do so. Any such checks will be carried out in order to satisfy ourselves that there is nothing in your criminal convictions history which makes you unsuitable for the relevant role, in particular where:
2.5 If you fail to provide information when requested which is necessary for us to consider your application (such as evidence of qualifications or work history), we will not be able to consider your application any further.
Where you are or become a member of our staff or we engage you as an individual contractor:
2.6 We may collect the following information about you during your employment or engagement with us:
2.7 We will use your personal information (including information collected during the application and recruitment/engagement process) for a number of reasons, including (but not limited to):
2.8 In limited circumstances, we may approach you for your consent to allow us to process certain information for purposes not referred to in this Statement. If we do so, we will provide you with full details of the information we would like and the reason we need it, so that you can carefully consider whether you wish to consent. You should be aware that it is not a condition of your contract with us that you agree to any request for consent from us. If you do provide us with consent, you will be able to withdraw it at any time via the method that we notify you of when obtaining your consent. Any such withdrawal will not affect the lawfulness of our processing of your personal information before you withdrew consent.
2.9 If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you (such as paying you or providing a benefit), or we may be prevented from complying with our legal obligations (such as to ensure the health and safety of our staff and contractors).
You will be asked before we disclose your personal information to third parties, unless:
3.1 – they are only processing your information on our behalf for specified purposes in accordance with our instructions. The following activities in particular are carried out by third party processors on our behalf: HR monitoring via People HR & sharing your telephone number with Royal Mail in order that they may advise you of an impending postal package of relevant materials to ensure a safe delivery.
3.2 such disclosure is required by law;
3.3 the third party is providing us with professional advice where necessary for our legitimate interests and permitted by law;
3.4 the disclosure is necessary for our legitimate interests in connection with obtaining or maintaining any professional accreditations relating to our activities, including but not limited to college contracts, awarding organisation accreditations or quality standards.
3.5 the disclosure is in connection with criminal investigations, legal proceedings or prospective legal proceedings where necessary for our related legitimate interests and permitted by law;
3.6 the disclosure is necessary for our legitimate interests in establishing, exercising or defending our legal rights (including providing information to others for the purposes of fraud prevention) and permitted by law;
3.7 the disclosure is necessary to protect the interests of you or another person where you are physically or legally incapable of giving us your consent;
3.8 We may also disclose your personal information to third parties in the event that we propose to sell, transfer or buy any business or assets (in which case we may disclose your personal information to the prospective seller, buyer or owner of such business or assets and/or their professional advisors) or if those assets are proposed to be acquired by a third party. Any such disclosure will be made where necessary for the legitimate interests of us and/or the third party in respect of the proposed transaction; however we will not transfer your personal information to any such third party unless we are satisfied that they are able to provide an adequate level of protection in respect of your personal information.
3.9 we have stated or informed you otherwise and such disclosure is permitted by law.
4.1 You have a legal right to see a copy of the personal information that we keep about you and to require us to correct any inaccuracies, subject to certain exemptions. In some circumstances you may also have the right to:
4.2 Requests in respect of the above should be made in writing to our Data Protection Officer at The Skills Network Limited, Unit 16, Abbey Court, Benedict Drive, Selby, North Yorkshire, YO8 8RY, United Kingdom or via email at DPO@theskillsnetwork.com. Please contact the same address if you have any reason to believe that information we hold about you is inaccurate. We will respond to your request as soon as possible and, in any event, within one month from the date of receiving the request. Please note that we may, where legally permitted, reject any such request or limit the scope of our response (e.g. if, in the circumstances, the right does not apply to you).
4.3 In accordance with applicable data protection legislation, we follow security procedures in the storage and disclosure of your information. We may therefore request proof of your identity and rights before complying with any request of a nature described in section 4.1 above.
4.4 You will not generally have to pay a fee to exercise any of your rights described in section 4.1 above. However, we may charge a reasonable fee if you make a request to see a copy of your personal information which is clearly unfounded or excessive. Alternatively we may refuse to comply with your request in such circumstances.
5.1 We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know that information.
5.2 We have put in place procedures to deal with any suspected data security breach and will notify you and/or any applicable regulator of a suspected breach where we are legally required to do so.
5.3 Any personal information held by us in relation to any of the purposes described in this Statement will be retained by us for as long as we need it to fulfil the purpose(s) for which it was collected (including for the purposes of satisfying any legal, accounting or reporting requirements and for the purposes of showing, in the event of a legal claim, that we have conducted any recruitment exercise in a fair, transparent and non-discriminatory way). Further details of our specific retention periods are set out in our information retention policy (a copy of which is available upon request from our Data Protection Officer).
5.4 If we wish to retain your personal information on file, on the basis that a further opportunity may arise in future and we may wish to consider you for that, we will write to you separately seeking your consent to us retaining your personal information for a fixed period on that basis
5.5 Whilst taking into consideration our legal obligations, we will on an ongoing basis: review the length of time that we retain personal data; consider the purpose or purposes for which we hold the personal data in deciding whether (and for how long) to retain it; securely delete personal data that is no longer needed for such purpose or purposes; and update, archive or securely delete information if it goes out of date.
6.1 This Notice does not form part of any contract of employment or other contract to provide services.
6.2 We may amend this Notice at any time. If we make any changes to the way in which we use your personal information we will notify you by writing to you or by sending you an e-mail.
If you have any questions about this Notice or our treatment of your personal information, please contact our Data Protection Officer by email at DPO@theskillsnetwork.com or by telephoning 01757 210022
We need to collect information about you in order to enable us to provide you with our services as a training provider.
This Data Protection Notice (“this Notice”) explains what information we collect from and about individuals who enrol to use our services, how their information will be used, how long we keep it and what their related rights are.
1.1 We are The Skills Network Limited (registered company number 06445363). Our registered office and address for correspondence is at Unit 16 Abbey Court, Benedict Drive, Selby, North Yorkshire, YO8 8RY.
1.2 We are committed to ensuring that all personal information we hold is treated properly and in accordance with applicable data protection legislation. We are registered as a data controller with the Information Commissioner’s Office and our registration number is Z1776544. In accordance with applicable data protection legislation, we are required to explain to you how we will treat any personal data which we collect about you.
1.3 This Notice applies to individuals who enrol on training courses to be delivered by us. This includes individuals who enrol directly through us or through a funded route in partnership with a direct funding provider. This Notice covers the personal information we collect in connection with your course enrolment and other services we would like to keep you informed about.
1.4 You promise that any information you supply to us is accurate and up-to-date, that you will inform us if any such information requires updating and that where you submit any other person’s details to us you have that other person’s permission or are otherwise legally permitted to do so on their behalf.
1.5 You have the right to lodge a complaint with the Information Commissioner’s Office if you have any concerns with regard to the way in which we process your personal information. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
2.1 Where you enrol on a course where the delivery and learning is provided by us, you may give us information about you by completing one of our information capture forms, or by corresponding with us by telephone, e-mail or otherwise, or by participating in a recorded webinar as an independent event or as an integral part of your course. This information may include:
We will use your information for the following purposes:
2.2 We will use your information where necessary for the performance of your course learning and delivery with us. For example, to communicate with you about your course progression and to supply you with information that you have opted in to for marketing purposes.
2.3 We will also use your personal information as necessary for our legitimate interests in the circumstances described below (provided that your interests and fundamental rights do not override those interests):
2.4 We will also use your personal information as necessary in order for us to perform a task carried out in the public interest in the circumstances described below:
2.6 We will use your particularly sensitive personal information in the following way:
under Article 9 of the GDPR, sensitive personal information will only be collected where necessary for the substantial public interest, or where necessary to protect vital interests where the individual is physically or legally incapable of giving consent; For example, where your data is primarily used for the DfE to perform statutory functions.
2.7 If you fail to provide information when requested which is necessary for us to enter into a contract of learning and delivery with you, we will not be able to proceed with your funded learning.
2.8 In limited circumstances, we may approach you for your consent to allow us to process certain information for purposes not referred to in this Statement. If we do so, we will provide you with full details of the information we would like and the reason we need it, so that you can carefully consider whether you wish to consent. You should be aware that it is not a condition of any contract with us that you agree to any request for consent from us. If you do provide us with consent, you will be able to withdraw it at any time via the method that we notify you of when obtaining your consent. Any such withdrawal will not affect the lawfulness of our processing of your personal information before you withdrew consent.
2.9 We may also use your answers to course questions in an anonymised form to improve our learning management systems capabilities through the use of artificial intelligence for the purpose of quality improvements.
3.1 Under our lawful processing reason ‘Legitimate Interest’, we may contact you for marketing purposes to inform you about our products and services including offers.
3.2 You may withdraw your permission to us using your information for that purpose at any time. This can be done by e-mailing us at DPO@theskillsnetwork.com, writing to the Data Protection Officer at The Skills Network Limited, Unit 16 Abbey Court, Benedict Drive, Selby, North Yorkshire, YO8 8RY or clicking on the appropriate unsubscribe link of any of our related e-mails. Any such withdrawal will not affect the lawfulness of us relying on your permission before you withdrew it.
3.3 Please note that if you withdraw (or do not provide) your permission to us for us to contact you for reasons stated in 3.1 this will mean that we will not update you with future offers of our products and services.
4.1 You will be asked before we disclose your personal information to third parties, unless:
4.2 If you receive services from us which involve the services of a third party, we will pass information about you to that third party so they can provide you with those services on our behalf. For example: if we were to sub-contract the delivery and training to a third party.
4.3 In a circumstances where we are unable to access funding for your course in your location, we may share your data with an alternative learning provider who is able to do so and offers you the opportunity to fully fund your learner journey. You will be advised of their identity in this circumstance.
4.4 In the event that you provide us with feedback regarding our activities, we may disclose that feedback to those of our suppliers who are involved in those activities where necessary for the relevant supplier’s legitimate interests in taking such feedback into account.
4.5 Except as provided in this Statement, we will not provide or disclose your information to third parties without your express consent for any purpose (including but not limited to direct marketing). We do not share personal information under any other circumstances.
5.1 You have a legal right to see a copy of the personal information that we keep about you and to require us to correct any inaccuracies, subject to certain exemptions. In some circumstances you may also have the right to:
5.2 Requests in respect of the above should be made in writing to the Data Protection Officer, The Skills Network Limited, Unit 16 Abbey Court, Benedict Drive, Selby, North Yorkshire, YO8 8RY or via email at DPO@theskillsnetwork.com Please contact the same address if you have any reason to believe that information we hold about you is inaccurate. We will respond to your request as soon as possible and, in any event, within one month from the date of receiving the request. Please note that we may, where legally permitted, reject any such request or limit the scope of our response (e.g. if, in the circumstances, the right does not apply to you).
5.3 In accordance with applicable data protection legislation, we follow security procedures in the storage and disclosure of your information. We may therefore request proof of your identity and rights before complying with any request of a nature described in section 5.1 above.
5.4 You will not generally have to pay a fee to exercise any of your rights described in section 5.1 above. However, we may charge a reasonable fee if you make a request to see a copy of your personal information which is clearly unfounded or excessive. Alternatively we may refuse to comply with your request in such circumstances.
6.1 We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know that information.
6.2 We have put in place procedures to deal with any suspected data security breach and will notify you and/or any applicable regulator of a suspected breach where we are legally required to do so.
6.3 Any personal information held by us in relation to any of the purposes described in this Notice will be retained by us for as long as we need it to fulfil the purpose(s) for which it was collected (including for the purposes of satisfying any legal, accounting or reporting requirements). Further details of our specific retention periods are set out in our Data Retention Policy (a copy of which is available upon request from our Data Protection Officer.
6.4 Whilst taking into consideration our legal obligations, we will on an ongoing basis: review the length of time that we retain personal data; consider the purpose or purposes for which we hold the personal data in deciding whether (and for how long) to retain it; securely delete personal data that is no longer needed for such purpose or purposes; and update, archive or securely delete information if it goes out of date.
7.1 This Notice does not form part of any contract that we may have entered into with you.
7.2 We may amend this Notice at any time. If we make any changes to the way in which we use your personal information we will notify you by writing to you or by sending you an e-mail.
If you have any questions about this Notice or our treatment of your personal information, please contact our Data Protection Officer by email at DPO@theskillsnetwork.com or by telephoning 01757 210022.
Effective Date: 23-Jul-2025
Last Updated: 23-Jul-2025
This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
| Cookie | Duration | Description |
|---|---|---|
| cookieyes-consent | 1 year | CookieYes sets this cookie to remember users’ consent preferences so that their preferences are respected on subsequent visits to this site. It does not collect or store any personal information about the site visitors. |
| __cf_bm | 1 hour | This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. |
| _cfuvid | session | Calendly sets this cookie to track users across sessions to optimize user experience by maintaining session consistency and providing personalized services |
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
| Cookie | Duration | Description |
|---|---|---|
| li_gc | 6 months | Linkedin set this cookie for storing visitor’s consent regarding using cookies for non-essential purposes. |
| lidc | 1 day | LinkedIn sets the lidc cookie to facilitate data center selection. |
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
| Cookie | Duration | Description |
|---|---|---|
| _ga_* | 1 year 1 month 4 days | Google Analytics sets this cookie to store and count page views. |
| _ga | 1 year 1 month 4 days | Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. |
| _gcl_au | 3 months | Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services. |
| _gid | 1 day | Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website’s performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously. |
| _gat_UA-* | 1 minute | Google Analytics sets this cookie for user behaviour tracking. |
| _hjSessionUser_* | 1 year | Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site. |
| _hjSession_* | 1 hour | Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site. |
| CLID | 1 year | Microsoft Clarity set this cookie to store information about how visitors interact with the website. The cookie helps to provide an analysis report. The data collection includes the number of visitors, where they visit the website, and the pages visited. |
| _clck | 1 year | Microsoft Clarity sets this cookie to retain the browser’s Clarity User ID and settings exclusive to that website. This guarantees that actions taken during subsequent visits to the same website will be linked to the same user ID. |
| SM | session | Microsoft Clarity cookie set this cookie for synchronizing the MUID across Microsoft domains. |
| MR | 7 days | This cookie, set by Bing, is used to collect user information for analytics purposes. |
| _clsk | 1 day | Microsoft Clarity sets this cookie to store and consolidate a user’s pageviews into a single session recording. |
Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.
| Cookie | Duration | Description |
|---|---|---|
| SRM_B | 1 year 24 days | Used by Microsoft Advertising as a unique ID for visitors. |
| _uetsid | 1 day | Bing Ads sets this cookie to engage with a user that has previously visited the website. |
| _uetvid | 1 year 24 days | Bing Ads sets this cookie to engage with a user that has previously visited the website. |
| GCLB | 1 day | This cookie is known as Google Cloud Load Balancer set by the provider Google. This cookie is used for external HTTPS load balancing of the cloud infrastructure with Google. |
Advertisement cookies are used to provide visitors with customised advertisements based on the pages you visited previously and to analyse the effectiveness of the ad campaigns.
| Cookie | Duration | Description |
|---|---|---|
| bcookie | 1 year | LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser IDs. |
| _fbp | 3 months | Facebook sets this cookie to store and track interactions. |
| MUID | 1 year 24 days | Bing sets this cookie to recognise unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations. |
| ANONCHK | 10 minutes | The ANONCHK cookie, set by Bing, is used to store a user’s session ID and verify ads’ clicks on the Bing search engine. The cookie helps in reporting and personalization as well. |
| test_cookie | 15 minutes | doubleclick.net sets this cookie to determine if the user’s browser supports cookies. |
| IDE | 1 year 24 days | Google DoubleClick IDE cookies store information about how the user uses the website to present them with relevant ads according to the user profile. |
| _cat | 1 year | Description is currently not available. |
You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.
Chrome: https://support.google.com/accounts/answer/32050
Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
Microsoft Edge: https://support.microsoft.com/en-gb/windows/microsoft-edge-browsing-data-and-privacy-bb8174ba-9d73-dcf2-9b4a-c582b4e640dd
If you are using any other web browser, please visit your browser’s official support documents.
