Blog

Our top five customer service essentials for National Customer Service Week

Details: Written by Jessica Thompson Published: 06/10/2015

Our top five customer service essentials for National Customer Service Week

Did you know that 81% of customers would be willing to pay more in order to receive superior customer service? To celebrate National Customer Service Week we\'); ve listed our top five customer service essentials:

1. Clear communication

  • Ensure clear communication by using active listening and questioning techniques.

2. Know your customer

  • Understand the different types of customers and their needs.

3. Balance Expectations

  • Match your service offer to customers\'); expectations and ensure the brand promise is delivered.

4. Deal with complaints professionally

  • Use negotiation techniques to resolve customer complaints professionally, and understand the boundaries of your responsibility.

5. Build customer relationships to encourage repeat business

  • Consistent high quality customer service encourages customer loyalty.

Do you want to develop your customer service skills further? The Skills Network has a range of innovative and engaging courses, starting from £25.



For more information please call 01757 606 655 or click here to email Corporate@TheSkillsNetwork.com