CPD Prepare to Deliver Excellent Customer Service
Course Overview
Are you looking to improve your customer service skills by completing some advanced customer service training? This course provides you with key knowledge in relation to the principles of customer service and what it takes to deliver good customer service. You will look at how customer’s needs and expectations are identified and the importance of customer service in an organisation. You will gain the crucial skills you need to be a successful customer service advisor, such as handling complaints from customers and the legislation that relates to customer service.
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KEY FEATURES
✓ Auto-enrollment with an immediate start
✓ Fully online
✓ Study from anywhere, at any time
✓ Perfect for an introduction to a subject or a subject refresher
✓ Great addition to your CV
✓ Receive an e-certificate upon completion
✓ Nationally recognised
✓ Official CPD certified course
Key Information
Course Length
Course Level
Level CPD
Learning Method(s)
Online materials
Online assessment
For Individuals
Benefits
The benefits of this course include:
- Learn from your own home, in your own time
- Access to award-winning learning and assessment materials.
Cost and Funding Information
Course Price
£30.00
Study this course
Buy the course today and begin your journey to qualification
This course is split up into manageable sections, including:
Section 1: The principles of customer service in an organisation
In this section, you will begin to identify products and services provided by the organisation in which they work – the policies and procedures for customer service and the potential consequences of offering poor customer service.
Section 2: How customer needs and expectations are identified
You will look at how to identify and meet customer expectations in this section, and will learn to attend to situations where certain expectations cannot be met, potentially leaving a customer upset or frustrated.
Section 3: How to balance customer expectations against the organisation’s offer
In this section, you will work towards understanding the effect of resource and financial implications, and situations in which customer service is limited and will learn how to meet customer expectations outside of the organisation’s offer.
Section 4: How complaints are handled
This section helps you understand what leads to customer complaints, the procedures to find a resolution for a customer complaint, the differing effects of complaints and why complaints are monitored.
Section 5: Legislation relating to customer service
You will look at the customer-related legislation that affects customer service, individual health and safety responsibilities and gaining approval to make changes to procedures and practices.
Upon completing your advanced customer service training, you could progress on to the following:
Certificate In Counselling Skills
Certificate in Information, Advice or Guidance
Certificate in Principles of Business Administration
Certificate in Principles of Customer Service
Certificate in Principles of Team Leading
For Businesses
With our combination of market-leading learning resources, exceptional customer service and award-winning LMS solutions, we are confident we can assist with your education and training delivery needs.
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