understanding | behaviour | that | challenges

Level 2 Certificate in Understanding Behaviour that Challenges


This qualification aims to develop your employee’s awareness and understanding of behaviour that challenges and its effects. Learners will explore causes of behaviour, how to deal with situations in an appropriate way and how pro-active strategies can be used to support positive behaviour.


Unit 1: Understanding behaviour that challenges

In this unit your employee will gain an understanding of how behaviour can be perceived as challenging, the underlying issues that affect behaviour and the impact it can have on others.

Unit 2: Understand how to support positive behaviour

This unit will provide your employee with an in-depth understanding of how to identify behavioural changes and triggers that may escalate behaviour, as well as how strategies and support plans can promote positive behaviour.

Unit 3: Understand the importance of effective communication and the management of behaviour that challenges

This unit will help develop your employee’s knowledge of the impact communication can have on the management of behaviour that challenges. Learners will also investigate the role of positive reinforcement, techniques to de-escalate behaviour and referral services that are available to support themselves and the individual.

Unit 4: Understand the role of reflection and support for those involved in incidents of behaviour that challenges

Within this unit, your employee will gain an understanding of the importance of reflection following an incident of behaviour that challenges. They will also understand the consequences of their actions and how to maintain their own well-being.

The benefits of this course include:

  • You will see improved staff retention
  • Employees will achieve a nationally recognised level 2 qualification
  • Employees can learn from their own home, in their own time
  • Employees get access to award-winning learning and assessment materials
  • Employees will receive subject specialist support from a Tutor and access to a Learner Support Advisor for everyday queries
  • Funding available – speak to one of our team for more information and to see if your staff are eligible.
  • Full cost Direct debit Fully funded
    £299 Initial payment of £29.90, 3 monthly payments of £89.70 To be eligible you must:
  • Be 19 or over as of 31st August 2017
  • Have lived in the European Union for the past three years
  • Not be a current learner with The Skills Network or another provider
  • Learners must reside in England or Scotland
  • NOT have done the course of interest before.

  • Key Information

    Funding Fully Funded
    (Subject to eligibility)
    Full Cost Price £299.00
    Course Length 8-12 weeks
    average course length
    Awarding Body TQUK
    Learning Method(s)

    Paper based
    learning materials
    with online assessment

    Direct Debit




    See what our learners say

    Most recent customer reviews

    Emily Patterson

    4 weeks ago

    "These free courses are an invaluable resource."

    Emily chose to study this course to develop her current knowledge and ensure she is up to date within her field of work. Emily felt that studying this course at no cost was a huge bonus considering she works for a small business.

    'I studied this course to improve my understanding of a field I currently work in. There are not often opportunities to retrain or revisit certain subjects when you work for a small business. These free courses are an invaluable resource.'
    'This course has helped me stay current within my field.'
    'Enrolling with The Skills Network is quick and easy, the staff support you through the process, and continue to check on your progress even after you submit your final assessment, encouraging you to continue learning.'

    Showing 1 - 1 of 1

    HOW HAVE OUR COURSES HELPED?


    Do you want to find out more about how our courses and services have helped people in their careers as well as day-to-day lives? Click below for feedback, ratings and stories from our learners.