Business Essentials

Are you looking for online business courses? UK employers are encouraged to offer all employees a robust induction to their company. This Business Essentials programme has been designed to provide staff with the key skills and knowledge needed to enhance their success and development in their profession. You can tailor the programme to develop your staff in a way that will benefit your workforce.

Business Essentials is split into three learning areas with a range of different sections:

Workplace Awareness

This area of the programme will help your employees to understand the importance of equality and diversity in the workplace, whilst also considering the general safety and well-being of the workforce. This includes gaining a key understanding of cleaning knowledge and infection control in relation to the workplace.

Sections included in this subject area:

  • Equality and diversity in the workplace
  • Rights and responsibilities
  • Fire safety management
  • The importance of DSE risk assessments
  • The importance of COSHH risk assessments
  • Controlling risks from hazardous substances
  • Applying safe manual handling principles
  • Minimising waste.

  • Personal Health and Well-being at Work

    Within this area, your employees will gain an understanding of the benefits of a healthy and harmonious workforce. This includes looking at key issues such as how a healthy diet can affect staff morale and the importance of employees’ mental health.

    Sections included in this subject area:

  • Diet and health
  • Components of a healthy diet
  • Healthy food preparation
  • Understanding stress
  • Planning a safe exercise session.

  • Customer Service and Team Leading

    In this section your employees will develop their customer service skills by learning how to work efficiently as a team. They will also gain an understanding of what is involved in leading a team and how to present information effectively.

    Sections included in this subject area:

  • Factors affecting an organisation and the customer service role
  • How complaints are handled
  • Working in a team
  • Meeting the needs of customers
  • Measuring progress against objectives.
  • The benefits of this course include:

  • You will see improved staff retention
  • Employees will receive a certificate of achievement
  • Employees can learn from their own homes, in their own time
  • Employees get access to award-winning learning and assessment materials
  • Employee progress can be tracked through a reporting system.
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