customer | service | skills | course
Level 2 Improving Service User Experience in Health and Social Care
To be eligible for funding you must be aged 19 or over, have been living in the European Union for the last 3 years and have not previously completed the course you are wanting to enrol on.
If you do not complete the course, you may be liable to a £100 resource and registration fee.
Would your employees benefit from completing a customer service skills course? This qualification aims to equip your staff with a detailed understanding of customer service in health and social care, effective communication and team work skills in health and social care settings, and inform them of how to account for the needs of customers who access health and social care services. Upon completion of this customer service skills course, your employees could go on to complete one of our other health and social care courses, such as the Level 2 Certificate in Understanding Behaviour that Challenges.
Unit 1: Preparing to deliver customer service in health and social care settings
In this unit, your employees will learn about customer expectations in health and social care settings, how self-awareness can be used to develop the skills, attitudes and knowledge for effective customer service in health and social care settings, how to represent a health and social care service in a positive way, and how feedback can be used to help improve the quality of a health and social care service.
Unit 2: Effective communication for health and social care
Your employees will learn about customer relationships in health and social care settings, different communication methods used in health and social care, the skills required to interact with customers in health and social care settings, and how to overcome barriers and adapt communication to meet the needs of different customers.
Unit 3: Understand the specific needs of customers accessing health and social care services
In this unit, your employees will cover the range of specific needs of customers accessing health and social care services, how to provide a safe, welcoming and inclusive environment for diverse needs, and how to respond to the behaviour of customers that others may find challenging.
Unit 4: Understanding phobias
In this final unit, your employees will learn about the importance of effective teamwork in health and social care, and how to deal with conflict within teams.
Benefits for the business:
Benefits for the employee:
Once your employees have completed this course, they could progress on to the following:
Certificate in Principles of Dementia Care
Certificate in Understanding Autism
Certificate in Understanding Behaviour that Challenges
Certificate in Understanding Mental Health
Certificate in Understanding the Principles of Dementia Care
Certificate in Understanding Children and Young People’s Mental Health