Level 2 Certificate in Information, Advice or Guidance

UK employers are often interested in candidates who can demonstrate an understanding of the importance of interacting appropriately with customers, clients and colleagues. By studying our level 2 Information, Advice or Guidance (IAG) course, your learners will gain an in-depth understanding of the key areas associated with providing effective IAG, including signposting, referrals, record keeping, confidentiality and communication/listening techniques.

Unit 1: Information, advice or guidance in practice

This unit provides your learners with an understanding of the differences between information, advice and guidance and how to meet the various requirements of different clients. Your learners will also gain knowledge of their boundaries and responsibilities in offering information, advice and guidance, including signposting, referrals and record keeping.

Unit 2: Developing interaction skills for information, advice or guidance

Within this unit, your learners will discover how to interact with clients, including appropriate and effective question styles, listening skills and non-verbal communication skills. Learners will develop an understanding of the impact of values, beliefs and attitudes on interactions and the importance of confidentiality and impartiality. This unit will also help learners to identify personal strengths and development needs.

Unit 3: Signposting and referral in information, advice or guidance

Your learners will develop an understanding of the difference between signposting and referrals, when it is appropriate to refer or signpost an individual and organisational procedures surrounding this. Your learners will also gain knowledge of good practice when signposting and referring, including recording, monitoring and evaluating signposting and referrals.

Unit 4: Information, advice or guidance in context

This unit provides your learners with an understanding of information, advice or guidance in the context of their own practice and a specific group of clients; exploring different ways of assisting clients to explore and make choices. Learners will also develop their understanding of discriminatory practices and behaviours affecting specific client groups, barriers and how to overcome them.

Unit 5: Skills for advice providers

This unit provides your learners with an understanding of the purpose and process of an advice interview, including the relationship between client and advisor, the advisor’s role, stages of the advice interview and client confidentiality. Your learners will strengthen their knowledge of social policy in advice work and sources of information, negotiating effectively on a client’s behalf and support and action planning.

Key Information

Course Length 120 hours
Awarding Body TQUK
Learning Method(s)

Paper based
learning materials
with online assessment

Paper based
learning materials and
paper based assessment

Most recent customer reviews

Zoe Child

2 years ago

"I found the course easy to understand and the feedback was very thorough and useful."

Zoe decided to study this course to improve her knowledge and understanding of information advice or guidance, and it has helped her become more aware of how to structure a session when offering advice to young people.

'I chose to study this course to improve my knowledge and assist in my current and future roles.'
'I found the course easy to understand and the feedback was very thorough and useful.'
'I am now more aware of how our sessions should be structured, especially in relation to gaining permission from the client on next steps and repeating the process as necessary. I have also started working on a survey for the young people we work with in order to gain feedback and evaluation – after learning about this on the course.'

Beverley Lindfield

2 years ago

"Level 2 Information advice or guidance"

Passing the course has improved Beverley's confidence and knowledge in her job role. She is now able to pass on information that she has learnt from the course to her students.

'I have to give out information, advice and guidance, so I wanted to make sure that I was doing it in the correct way.'
'The learning resources were very helpful and encouraged me to research the questions more thoroughly by carrying out additional reading.'
'The information that I have learnt has been useful for communication assignments and questioning techniques, so I have been able to pass on knowledge learnt from this course to students.'

Showing 1 - 2 of 2


Do you want to find out more about how our courses and services have helped people in their careers as well as day-to-day lives? Click below for feedback, ratings and stories from our learners.