Level 2 Certificate in Information, Advice or Guidance
UK employers are often interested in candidates who can demonstrate an understanding of the importance of interacting appropriately with customers, clients and colleagues. By studying our level 2 Information, Advice or Guidance (IAG) course, your learners will gain an in-depth understanding of the key areas associated with providing effective IAG, including signposting, referrals, record keeping, confidentiality and communication/listening techniques.
Unit 1: Information, advice or guidance in practice
This unit provides your learners with an understanding of the differences between information, advice and guidance and how to meet the various requirements of different clients. Your learners will also gain knowledge of their boundaries and responsibilities in offering information, advice and guidance, including signposting, referrals and record keeping.
Unit 2: Developing interaction skills for information, advice or guidance
Within this unit, your learners will discover how to interact with clients, including appropriate and effective question styles, listening skills and non-verbal communication skills. Learners will develop an understanding of the impact of values, beliefs and attitudes on interactions and the importance of confidentiality and impartiality. This unit will also help learners to identify personal strengths and development needs.
Unit 3: Signposting and referral in information, advice or guidance
Your learners will develop an understanding of the difference between signposting and referrals, when it is appropriate to refer or signpost an individual and organisational procedures surrounding this. Your learners will also gain knowledge of good practice when signposting and referring, including recording, monitoring and evaluating signposting and referrals.
Unit 4: Information, advice or guidance in context
This unit provides your learners with an understanding of information, advice or guidance in the context of their own practice and a specific group of clients; exploring different ways of assisting clients to explore and make choices. Learners will also develop their understanding of discriminatory practices and behaviours affecting specific client groups, barriers and how to overcome them.
Unit 5: Skills for advice providers
This unit provides your learners with an understanding of the purpose and process of an advice interview, including the relationship between client and advisor, the advisor’s role, stages of the advice interview and client confidentiality. Your learners will strengthen their knowledge of social policy in advice work and sources of information, negotiating effectively on a client’s behalf and support and action planning.