Level 3 Customer Service Specialist Apprenticeship
The customer service specialist level 3 apprenticeship includes a wide range of study topics that the apprentice is able to put into practice. These include organising and delivering quality customer service, resolving problems and enabling customer retention.
The Skills Network offers individualised learning to each apprentice, and heavily involves the employer with all curriculum scoping to ensure progress is meaningful. In addition, the curriculum scoping exercise provides an opportunity to review prior learning and completed qualifications, with the aim of personalising apprenticeships to support and enhance your business, and therefore your apprentices’ progress and progression.
We have the ability to individualise every apprentices scheme of work to produce a bespoke delivery plan tailored around the individual's need by incorporating content from our e-learning catalogue giving a more enhanced apprenticeship and experience for the apprentice.
Prior attainment is carefully considered from the start to ensure time on programme is maximised. The Skills Network offers a strong IAG to ensure that each apprentice understands the context of their learning, the assessment methodology and that their future career progression is carefully mapped into their journey.
Individual employers may set any entry requirements which may include:
12 to 15 Months
(E-certificates upon achievement)
Workplace (direct delivery)
- Apprentices will gain a nationally recognised and accredited qualification
- Improve staff retention
- Work in partnership with a nationally recognised training provider
- Employees get access to award-winning learning and assessment materials
- Bespoke support to ensure Apprentices access high quality ‘off the job’ learning
- See rapid improvements in employees' performance, productivity and behaviours that will benefit your organisation
- Employees have access to unlimited support from a qualified trainer and a Learner Support Advisor (LSA) throughout their apprenticeship
Cost and Funding Information
Study this course
During the duration of the apprenticeship your staff will develop a range of new knowledge, skills and behaviours which will add significant value to each apprentices overall learning, progress and development. Examples include:
With our combination of market-leading learning resources, exceptional customer service and award-winning LMS solutions, we are confident we can assist with your education and training delivery needs.Enquire now
Our Apprenticeship programmes focus on improving business productivity and staff retention, while creating an efficient and skilled workforce. We can supply learning materials to support with the delivery of Apprenticeship standards.Enquire now