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Level 2 Award in Licensed Hospitality Operations

Course Overview

Training and development is crucial when delivering high-quality service within the hospitality industry and yet a staggering 86% of establishments offer only 10 hours or less of hospitality training for their staff.

This Level 2 Award in Hospitality Operations is a fully online learning course and has been developed by industry experts to provide the fundamental knowledge required to run licensed premises and work in the hospitality sector.

Learners will explore a broad range of topics associated ranging from health and safety, customer service, catering, recruitment and induction practices, marketing and merchandising to gaming and machine income.

The final module will comprise of practice assessment which will prepare the learner for their external MCQ examination through the BIIAB site to achieve the qualification.

Please note: This course contains the learning content and practice assessment only.

Read more about how we are supporting Hospitality over on our BLOG

Key Information

Course Length
30 hours

Course Level
Level 2

Awarding Body

Learning Method(s)
Online materials
Online assessment

For Individuals


  • Study from anywhere, at any time
  • Work towards an accredited level 2 qualification
  • Practice for your MCQ examination before sitting the exam
  • Nationally recognised
  • Access to an award-winning e-learning platform
  • Perfect for beginners
  • Unlimited support from qualified tutors
  • Receive a digital e-certificate upon completion
  • No hidden costs

Cost and Funding Information

Course Price

Study this course

Buy the course today and begin your journey to qualification

This course has 13 modules, including a practice assessment module. These modules are:

  • Module 1: Health and safety
  • In this module, you will be introduced to the legal requirements and statutory responsibility for compliance with health and safety at work legislation.

  • Module 2: Financial management
  • In this module, you will cover good practice and statutory responsibility with regard to financial management and cash control.

  • Module 3: Cash and stock security
  • In this module, you will explore good practice with regard to cash security, stock control and fraud awareness.

  • Module 4: Retailing responsibility
  • This module you will cover key areas of legislation with regard to retailing responsibly and trading within the law.

  • Module 5: Crime prevention
  • This module will explore key areas of legislation with regard to crime prevention.

  • Module 6: Employment law
  • In this module, relevant employment law will be explored.

  • Module 7: Recruitment, induction and staff management
  • In this module, you will explore good practice for recruitment, induction and management of staff.

  • Module 8: Marketing and merchandising
  • This module focuses on the key components of marketing and merchandising.

  • Module 9: Customer service
  • In this module, the basic principles of effective customer service will be explored.

  • Module 10: Product knowledge and preparation for service
  • In this module, you will explore the importance of product knowledge and preparation for service.

  • Module 11: Catering
  • This module focuses on good practice with regard to offering catering.

  • Module 12: Gaming and machine income
  • In the final module, you will explore the legal requirements with regard to gaming and the importance of maximising income.

  • Module 13: Practice Assessment
  • This final module is a practice assessment.

For Businesses

With our combination of market-leading learning resources, exceptional customer service and award-winning LMS solutions, we are confident we can assist with your education and training delivery needs.

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Frequently asked questions