Level 2 Award in Licensed Hospitality Operations

Course Overview

Training and development is crucial when delivering high-quality service within the hospitality industry and yet a staggering 86% of establishments offer only 10 hours or less of hospitality training for their staff.

This Level 2 Award in Hospitality Operations is a fully online learning course and has been developed by industry experts to provide the fundamental knowledge required to run licensed premises and work in the hospitality sector.

Learners will explore a broad range of topics associated ranging from health and safety, customer service, catering, recruitment and induction practices, marketing and merchandising to gaming and machine income.

The final module will comprise of practice assessment which will prepare the learner for their external MCQ examination through the BIIAB site to achieve the qualification.

Please note: This course contains the learning content and practice assessment only.

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Key Information

Course Length
30 hours

Course Level
Level 2

Awarding Body
BIIAB

Learning Method(s)
Online materials
Online assessment

For Individuals

Benefits

Study from anywhere, at any time
Work towards an accredited level 2 qualification
Practice for your MCQ examination before sitting the exam
Nationally recognised
Access to an award-winning e-learning platform
Perfect for beginners
Unlimited support from qualified tutors
Receive a digital e-certificate upon completion
No hidden costs

Course Price
£250.00

Buy the course today and begin your journey to qualification

This course has 13 modules, including a practice assessment module. These modules are:

Module 1: Health and safety

In this module, you will be introduced to the legal requirements and statutory responsibility for compliance with health and safety at work legislation.

Module 2: Financial management

In this module, you will cover good practice and statutory responsibility with regard to financial management and cash control.

Module 3: Cash and stock security

In this module, you will explore good practice with regard to cash security, stock control and fraud awareness.

Module 4: Retailing responsibility

This module you will cover key areas of legislation with regard to retailing responsibly and trading within the law.

Module 5: Crime prevention

This module will explore key areas of legislation with regard to crime prevention.

Module 6: Employment law

In this module, relevant employment law will be explored.

Module 7: Recruitment, induction and staff management

In this module, you will explore good practice for recruitment, induction and management of staff.

Module 8: Marketing and merchandising

This module focuses on the key components of marketing and merchandising.

Module 9: Customer service

In this module, the basic principles of effective customer service will be explored.

Module 10: Product knowledge and preparation for service

In this module, you will explore the importance of product knowledge and preparation for service.

Module 11: Catering

This module focuses on good practice with regard to offering catering.

Module 12: Gaming and machine income

In the final module, you will explore the legal requirements with regard to gaming and the importance of maximising income.

Module 13: Practice Assessment

This final module is a practice assessment.

For Businesses

With our combination of market-leading learning resources, exceptional customer service and award-winning LMS solutions, we are confident we can assist with your education and training delivery needs.

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