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Level 2 Customer Service Practitioner Apprenticeship

Course Overview

Our Level 2 Customer Service Practitioner Apprenticeship encourages Apprentices to immerse themselves in the core of customer service skills and principles. Whilst studying policies and legislation they will deliver high quality customer service, practice using customer service tools, building rapport with peers and customers, conflict management and presentation skills.

Through this Customer Service Practitioner Level 2 Apprenticeship, Apprentices will display increased confidence, adaptability and professionalism, which is ideal for any sector or organisation type.

We offer individualised learning to each Apprentice, and heavily involve the employer with all curriculum scoping to ensure progress is meaningful. In addition, the curriculum scoping exercise provides an opportunity to review prior learning and completed qualifications, with the aim of personalising Apprenticeships to support and enhance your business, and therefore your Apprentices’ progress and progression.

We have the ability to individualise every Apprentices scheme of work to produce a bespoke delivery plan tailored around the individual's need by incorporating content from our e-learning catalogue giving a more enhanced Apprenticeship and experience for the Apprentice.

ENTRY REQUIREMENTS:

Individual employers may set any entry requirements which may include:

  • Apprentices will be required to have achieved a level 1 in Maths and English.
  • It is desirable that candidates would have achieved a level 1 in Maths and English (equivalent to GCSE Grade C or above) prior to commencing their Apprenticeship training. For those Apprentices who are yet to achieve a level 1 in Maths and English will have the opportunity to complete these qualifications during their Apprenticeship. However, a level 2 must be achieved in these areas before they qualify for entry to their end-point assessment.
  • Key Information

    Course Length
    12 to 14 Months

    Course Level
    Level 2

    Awarding Body
    TQUK
    (E-certificates upon achievement)

    Learning Method
    Workplace (direct delivery)

    For Individuals

    Benefits

    • Apprentices will gain a nationally recognised and accredited qualification
    • Improve staff retention
    • Work in partnership with a nationally recognised training provider
    • Employees get access to award-winning learning and assessment materials
    • Bespoke support to ensure Apprentices access high quality ‘off the job’ learning
    • See rapid improvements in employees' performance, productivity and behaviours that will benefit your organisation
    • Employees have access to unlimited support from a qualified trainer and a Learner Support Advisor (LSA) throughout their apprenticeship

    Cost and Funding Information

    Study this course


    During the duration of the Apprenticeship, Apprentices will develop a range of new knowledge, skills and behaviours which will add significant value to each Apprentices overall learning, progress and development. Examples include:

    Knowledge:

  • Knowing your customers
  • Customer experience
  • Product and service knowledge
  • Skills:

  • Interpersonal skills
  • Communication
  • Personal organisation
  • Behaviours:

  • Team working
  • Equality – treating all customers as individuals
  • Presentation – dress code, professional language
  • For Businesses

    With our combination of market-leading learning resources, exceptional customer service and award-winning LMS solutions, we are confident we can assist with your education and training delivery needs.

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    For Apprenticeships

    Our Apprenticeship programmes focus on improving business productivity and staff retention, while creating an efficient and skilled workforce. We can supply learning materials to support with the delivery of Apprenticeship standards.

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    Need some more information?

    Check out our Frequently asked question via the link below

    Frequently asked questions