Employee rights and responsibilities

Course Overview

In this course, we'll be delving into the critical aspects of customer service, exploring how different organisations and industries approach customer service, examining the unique roles and challenges they face.
Furthermore, we'll discuss the expectations employers have of their customer service teams and, equally importantly, the rights and obligations of employees within this crucial function.

Key Information

Course Length
1 weeks

For Individuals

Benefits

Delivered through online or blended learning
Designed specifically for colleges and sixth forms
Flexible personal development and curriculum enhancement
Aligned with current education inspection frameworks
Enrich 16-19 study programmes

Course Price
£30.00

Buy the course today and begin your journey to qualification

With this course, students will learn how to:

Section 1: Understand the role of organisations and industries
Recognise different roles and career opportunities within an organisation
Recognise the key standards and principles that guide organisational conduct
Identify the main industry bodies and issues that affect organisational operations.

Section 2: Understand employers’ expectations and employees’ rights and obligations
Recognise the statutory rights and responsibilities affecting all employees
Recall an employer’s expectations regarding personal presentation, punctuality and behaviour
Identify useful sources of information regarding employment rights and responsibilities.

For Businesses

With our combination of market-leading learning resources, exceptional customer service and award-winning LMS solutions, we are confident we can assist with your education and training delivery needs.

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