Appearance and behaviour in customer service

Course Overview

In this course, you will identify appropriate and inappropriate dress standards for customer service roles and recognise how to create positive first impressions when greeting customers.

Key Information

Course Length
1 weeks

For Individuals

Benefits

Delivered through online or blended learning
Designed specifically for colleges and sixth forms
Flexible personal development and curriculum enhancement
Aligned with current education inspection frameworks
Enrich 16-19 study programmes

Course Price
£30.00

Buy the course today and begin your journey to qualification

With this course, students will learn how to:

Section 1: The dress requirements in customer service jobs
Identify appropriate and inappropriate dress standards for customer service roles
Describe how personal appearance affects customer perceptions.

Section 2: Know how to interact with customers
Recognise how to create a positive first impression when greeting customers
Identify when and how to respond to customers that require attention
Recall how to avoid distractions and maintain professional customer interactions.

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