The latest qualification from The Skills Network is the Improving Service User Experience in Health and Social Care. This course will equip you with a detailed understanding of customer service in health and social care, effective communication and teamwork in health and social care settings and the needs of customers who access health and social care services.
Over the past 10 years, government reforms have continued to stretch the NHS and health and social care services. With the demand for customer-facing roles on the rise, it is more important than ever to understand customer needs and develop positive working relationships with customers in health and social care settings through effective communication.
The course is split into four manageable units and covers:
• Preparing to deliver customer service in health and social care settings
• Effective communication for health and social care
• Understand the specific needs of customers accessing health and social care services
• Teamwork in health and social care settings.
There is currently limited funding available, allowing you to study this course at no cost*. To apply today click here.
Alternatively if you are an employer looking to enrol staff members, please call 01757 600 707 to speak to an advisor or click here to register your interest.
*Subject to eligibility criteria.