management | skills | course | performance
CPD Performance Management
This short, performance management skills course will build your employees’ knowledge of the core skills needed to manage performance and underperformance and to give feedback in the workplace.
Section 1: The importance of effective performance management
In this section, your employees will learn about formal and informal performance assessment in the workplace and the line manager’s role in performance management.
Section 2: How to manage the performance of individuals in the team
Your employees will cover ways of ensuring fair and objective formal assessment takes place, how to set SMART objectives and performance standards for a team member, and how to measure performance.
Section 3: Feedback in the workplace
Your employees will discover the importance of feedback in improving performance and how to give feedback effectively.
Section 4: Managing underperformance
This section covers the potential areas of underperformance in the workplace and its causes, along with actions to restore performance to acceptable levels.
Benefits of this performance management skills course:
Once your employees have completed this course, they could progress on to the following:
Certificate in Principles of Customer Service
Certificate in Principles of Team Leading
Certificate in Principles of Business Administration
Certificate in Understanding Retail Operations
Leading and Motivating a Team