counselling | courses

Level 2 Certificate in Information, Advice or Guidance

Would any of your employees benefit from completing one of our counselling courses? This qualification covers the topics your employees need to study to be able to provide excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.


Unit 1: Information, advice or guidance in practice

In this unit, your employees will learn about the various differences between information, advice and guidance and the requirements of different clients and how these are best met. It will also help your employees to gain in-depth knowledge of the boundaries and responsibilities present when offering information, advice and guidance, including signposting, referrals and record keeping.

Unit 2: Developing interaction skills for information, advice or guidance

Within this unit, your employees will discover how to interact with clients, executing appropriate and effective questioning techniques, listening skills and non-verbal communication. Your employees will also gain knowledge of the impact of values, beliefs and attitudes on any interactions you may encounter, as well as the importance of confidentiality and impartiality.

Unit 3: Signposting and referral in information, advice or guidance

In this unit, your employees will gain an understanding of the difference between signposting and referrals – when it is appropriate to refer or signpost an individual organisation’s procedures. Employees will also gain knowledge of good practice when signposting and referring, including recording, monitoring and evaluating.

Unit 4: Information, advice or guidance in context

Within this unit, your employees will gain an understanding of information, advice or guidance in the context of their own practice and a specific group of clients – exploring different ways of assisting clients to explore and make choices. Knowledge on discriminatory practices and behaviours affecting specific client groups, as well as potential barriers and how to overcome them, are explored within this unit.

Unit 5: Skills for advice suppliers

This unit provides your employees with an understanding of the purpose and process of an advice interview, examining the relationship between client and advisor, the advisor’s role, stages of the advice interview and how to ensure client confidentiality. A key part of this section is gaining knowledge of social policy in advice work, negotiating effectively on a client’s behalf and support and action planning.

The benefits of this course include:

  • You will see improved staff retention
  • Employees will achieve a nationally recognised level 2 qualification
  • Employees can learn from your own home, in your own time
  • Employees get access to award-winning learning and assessment materials
  • Employees will receive subject specialist support from a Tutor and access to a Learner Support Advisor for everyday queries
  • Funding available – speak to one of our team for more information and to see if your staff are eligible.
  • Full cost Direct debit Fully funded
    £249 Initial payment of £24.90, 3 monthly payments of £74.70 To be eligible you must:
  • Be 19 or over as of 31st August 2017
  • Have lived in the European Union for the past three years
  • Not be a current learner with The Skills Network or another provider
  • Learners must reside in England or Scotland
  • NOT have done the course of interest before.

  • Key Information

    Full Cost Price £249.00
    Course Length 16 weeks
    Awarding Body TQUK
    Course Level 2 Level 2
    Funding Fully Funded
    Learning Method(s)

    Paper based
    learning materials and
    paper based assessment

    Paper based
    learning materials
    with online assessment

    Direct Debit



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