Business Essentials

Business Essentials

The Business Essentials programme has been designed to provide staff with the key skills and knowledge needed to enhance their success and development in their profession.

The programme is full of features to help with the learning process, including interactive games, videos and quizzes, as well as being able to track staff progress during each stage of their learning experience.

Completed online with auto-marked assessments, this programme can be completed in your employees' own time at their own pace.

You can also build your own Business Essentials programme by selecting appropriate topic areas from a range of available sections. You can tailor the programme to develop your staff in a way that will benefit your workforce.

Benefits for the business:

  • Upskill staff members
  • Increase teamwork and morale as staff become more aware of how to communicate effectively and support colleagues
  • The course offer can be used as a staff benefit or as part of a development scheme
  • Increase the health, safety and security in the workplace as the course covers this.

Benefits for the employees:

  • Gain a nationally recognised qualification
  • Enhance both personal skills and professional development
  • Courses are delivered as distance learning
  • Personal tutors are assigned to ensure learners have the support needed.
Course Online Sample

Online Sample

Business Essentials is split into three learning areas with a range of different sections:

Workplace Awareness

This area of the programme will help learners understand the importance of equality and diversity in the workplace, whilst also looking at the general safety and well-being of the workforce. This includes gaining a key understanding of cleaning knowledge and infection control, in relation to the workplace.

Sections included in this subject area:

  • Equality and diversity in the workplace
  • Rights and responsibilities
  • Fire safety management
  • The importance of DSE risk assessments
  • The importance of COSHH risk assessments
  • Controlling risks from hazardous substances
  • Applying safe manual handling principles
  • Minimising waste

Personal Health and Well-being at Work

Learners will gain an understanding of healthy and harmonious well-being in the workforce. This includes looking at key issues such as how a healthy diet can affect staff moral and the importance of employees' mental health.

Sections included in this subject area:

  • Diet and health
  • Components of a healthy diet
  • Healthy food preparation
  • Understanding stress
  • Planning a safe exercise session

Customer Service

In this section, learners will develop their customer service skills, by learning how to work efficiently as a team. They will also gain an understanding of leading a team and presenting information effectively.

Sections included in this subject area:

  • Factors affecting an organisation and the customer service role
  • How complaints are handled
  • Working in a team
  • Meeting the needs of customers
  • Measuring progress against objectives



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