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Level 5 Operations / Departmental Manager Apprenticeship

Course Overview

The Skills Network's operations / departmental management apprenticeship level 5 provides learners with the knowledge and skills required to become a certified management professional.

Our course is expertly tailored to the job role of an operations / departmental manager and teaches learners the skills required to manage teams and / or projects to achieve operational or departmental goals and objectives. The training we deliver teaches learners how to create and deliver operational plans, manage projects and lead and manage teams.

Our curriculum will teach the Apprentice about managing change, financial and resource management, talent management skills and coaching and mentoring. Developing these skills will create a concrete platform for the Apprentice’s professional development as a certified management professional and gain them the level 5 operations manager qualification.

The Skills Network offers individualised learning to each Apprentice, and heavily involves the employer with all aspects of the level 5 Apprenticeship to ensure progress is meaningful. In addition, a curriculum scoping exercise provides an opportunity to review prior learning and completed qualifications, with the aim of personalising Apprenticeships to support and enhance the business’s goals, and therefore the Apprentices’ progress and progression.

We have the ability to individualise every Apprentices scheme of work to produce a bespoke delivery plan tailored around the individual's need by incorporating content from our e-learning catalogue. This gives a more enhanced Apprenticeship and experience for the Apprentice and the business.

Previous training or achievements are carefully considered, ensuring the time on the programme within employment is maximised. Strong IAG ensures that the Apprentice understands the context of their learning and that their future career progression is mapped into their journey.


This Apprenticeship is designed for employees that manage teams, projects or departments. They are responsible for achieving clearly defined outcomes that are part of the organisation’s strategy and are keen to nurture their existing talents and a natural flair for leadership.

These individuals will be focused on high achievers that understand how to use management techniques to motivate and inspire their team and beyond. It is also suitable for independent business owners.

Individual employers may set any entry requirements which may include:

  • It is desirable that candidates would have achieved a level 2 in Maths and English (equivalent to GCSE Grade C or above) prior to commencing their Apprenticeship training. For those Apprentices who are yet to achieve a level 2 in English and Maths and will have the opportunity to complete these qualifications during their Apprenticeship. However, a level 2 must be achieved in these areas before they qualify for entry to their end-point assessment.
  • Key Information

    Course Length
    12 to 24 Months

    Course Level
    Level 5

    Awarding Body
    (E-certificates upon achievement)

    Learning Method
    Workplace (direct delivery)

    For Individuals


    • Apprentices will gain a nationally recognised and accredited qualification
    • Improve staff retention
    • Work in partnership with a nationally recognised training provider
    • Employees get access to award-winning learning and assessment materials
    • Bespoke support to ensure Apprentices access high quality ‘off the job’ learning
    • See rapid improvements in employees' performance, productivity and behaviours that will benefit your organisation
    • Employees have access to unlimited support from a qualified trainer and a Learner Support Advisor (LSA) throughout their apprenticeship

    Cost and Funding Information

    Study this course

    During the duration of the Apprenticeship, all staff will develop a range of new knowledge, skills and behaviours which will add significant value to each Apprentice's overall learning, progress and development. These will include:


  • Interpersonal excellence – managing people and developing relationships

  • Organisational Performance - delivering results

  • Personal Effectiveness – managing self

  • Skills:

  • Managing People

  • Project Management

  • Decision Making

  • Behaviours:

  • Drive to achieve in all aspects of work

  • Demonstrates resilience and accountability

  • Determination when managing difficult situations

  • For Businesses

    With our combination of market-leading learning resources, exceptional customer service and award-winning LMS solutions, we are confident we can assist with your education and training delivery needs.

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    For Apprenticeships

    Our Apprenticeship programmes focus on improving business productivity and staff retention, while creating an efficient and skilled workforce. We can supply learning materials to support with the delivery of Apprenticeship standards.

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    Check out our Frequently asked question via the link below

    Frequently asked questions