Level 3 Information Communications Technician Apprenticeship
Our Level 3 ICT Apprenticeship provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.
An ICT could be installing and configuring computer systems, diagnosing hardware and/or software faults, solving technical and applications problems, either remotely or in person. Some examples of these issues are slow performance, connection problems, and an inability to access data.
The work of an ICT involves undertaking a vast array of specialist roles supporting business critical requirements and focusing on customer solutions. Networking, Server, IT Essentials, Secure Communications, cyber security, programming, and databases are just an example of typical tasks and projects undertaken within the likely areas of employment. In their daily work, an employee in this occupation interacts with a wide variety of internal or external users of digital systems, through digital channels, remotely and/or face to face.
An employee in this occupation will be responsible for prioritising systems support tasks as they arise and for monitoring and maintaining system performance. They may work alone or as part of a team but will escalate problems in line with their organisation's policies and Service Level Agreements. For example, if the task may not be completed on premise, it may have to be referred to an external specialist.
Individual employers may set any entry requirements, which may include the following:
18 to 21 Months
Workplace (direct delivery)
- Apprentices will gain a nationally recognised and accredited qualification
- Improve staff retention
- Work in partnership with a nationally recognised training provider
- Employees get access to award-winning learning and assessment materials
- Bespoke support to ensure Apprentices access high quality ‘off the job’ learning
- See rapid improvements in employees' performance, productivity and behaviours that will benefit your organisation
- Employees have access to unlimited support from a qualified trainer and a Learner Support Advisor (LSA) throughout their apprenticeship
Cost and Funding Information
Study this course
Throughout the duration of the Apprenticeship, Apprentices will develop a range of new knowledge, skills and behaviours which will add significant value to each Apprentices overall learning, progress and development. Examples include:
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Our Apprenticeship programmes focus on improving business productivity and staff retention, while creating an efficient and skilled workforce. We can supply learning materials to support with the delivery of Apprenticeship standards.Enquire now