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Level 3 Information Communications Technician Apprenticeship

Course Overview

Our Level 3 ICT Apprenticeship provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.

An ICT could be installing and configuring computer systems, diagnosing hardware and/or software faults, solving technical and applications problems, either remotely or in person. Some examples of these issues are slow performance, connection problems, and an inability to access data.

The work of an ICT involves undertaking a vast array of specialist roles supporting business critical requirements and focusing on customer solutions. Networking, Server, IT Essentials, Secure Communications, cyber security, programming, and databases are just an example of typical tasks and projects undertaken within the likely areas of employment. In their daily work, an employee in this occupation interacts with a wide variety of internal or external users of digital systems, through digital channels, remotely and/or face to face.

An employee in this occupation will be responsible for prioritising systems support tasks as they arise and for monitoring and maintaining system performance. They may work alone or as part of a team but will escalate problems in line with their organisation's policies and Service Level Agreements. For example, if the task may not be completed on premise, it may have to be referred to an external specialist.

ENTRY REQUIREMENTS:

Individual employers may set any entry requirements, which may include the following:

  • It is desirable that candidates would have achieved a level 2 in Maths and English (equivalent to GCSE Grade C or above) prior to commencing their Apprenticeship training. Those Apprentices who are yet to achieve a level 2 in English and Maths will have the opportunity to complete these qualifications during their Apprenticeship. However, a level 2 must be achieved in these areas before they qualify for entry to their End Point Assessment (EPA).
  • Key Information

    Course Length
    18 to 21 Months

    Course Level
    Level 3

    Awarding Body
    BCS

    Learning Method
    Workplace (direct delivery)

    For Individuals

    Benefits

    • Apprentices will gain a nationally recognised and accredited qualification
    • Improve staff retention
    • Work in partnership with a nationally recognised training provider
    • Employees get access to award-winning learning and assessment materials
    • Bespoke support to ensure Apprentices access high quality ‘off the job’ learning
    • See rapid improvements in employees' performance, productivity and behaviours that will benefit your organisation
    • Employees have access to unlimited support from a qualified trainer and a Learner Support Advisor (LSA) throughout their apprenticeship

    Cost and Funding Information

    Study this course


    Throughout the duration of the Apprenticeship, Apprentices will develop a range of new knowledge, skills and behaviours which will add significant value to each Apprentices overall learning, progress and development. Examples include:

    Knowledge:

  • Principles of remote operation of devices including how to deploy and securely integrate mobile devices into a network

  • Key principles of security including the role of People, Product and Process in secure systems for example access and encryption requirements

  • Basic elements of network infrastructure architectures including WiFi and wired networks

  • Skills:

  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times

  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements

  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy

  • Behaviours:

  • Works professionally, taking initiative as appropriate and acting with an ethical approach

  • Communicates technical and non-technical information in a variety of situations to support effective working with internal or external stakeholders

  • Demonstrates a productive and organised approach to their work

  • For Businesses

    With our combination of market-leading learning resources, exceptional customer service and award-winning LMS solutions, we are confident we can assist with your education and training delivery needs.

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    For Apprenticeships

    Our Apprenticeship programmes focus on improving business productivity and staff retention, while creating an efficient and skilled workforce. We can supply learning materials to support with the delivery of Apprenticeship standards.

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    Check out our Frequently asked question via the link below

    Frequently asked questions