Level 2 Certificate in Principles of Business Administration
This qualification will give the underpinning knowledge that is required to successfully work in a range of different environments in a business administration role. Develop essential knowledge of how to carry out administrative tasks such as how to manage information and supporting events. Also learn how to apply the knowledge in a variety of industries and job roles.
8 to 12 weeks on average
(E-certificates upon achievement)
- Paper-based and online course options available
- Study from anywhere, at any time
- Gain an accredited level 2 qualification
- Nationally recognised
- Access to an award-winning e-learning platform
- Perfect for beginners
- Unlimited support from qualified tutors
- Receive a digital e-certificate upon completion
- No hidden costs
Cost and Funding Information
England and Scotland Only
Study this course
Apply today and begin your journey to qualificationApply now for funding
Buy the course today and begin your journey to qualification
Unit 1: Principles of providing administrative services
This unit will develop knowledge on a range of administrative support tasks as well as meeting types, different mail services and how to organise travel and accommodation. This unit also covers the impact of delivering poor customer service.
Unit 2: Principles of business document production and information management
This unit will provide an understanding of how to prepare and distribute business documents and identify how information is managed in business organisations.
Unit 3: Understand communication in a business environment
This unit looks at the skills of written and verbal business communication, including identifying appropriate body language and tone of voice when communicating verbally.
Unit 4: Understand employer organisations
This unit will provide an understanding of different organisational structures and the differences between private, public and voluntary sectors. It also covers the internal and external influences on organisations and why change in the business environment is important.
Unit 5: Understand how to develop working relationships with colleagues
This unit covers the principles of effective team working, as well as what is expected of a ‘buddy’.
Unit 6: Understand how to carry out business administration tasks
This unit will provide the knowledge of how to deal with incoming and outgoing mail, reception services, diary systems management, event organisation and systems for financing administration roles. There will be an opportunity to apply this in a current or potential future workplace.
Unit 7: Understand how to prepare text
Gain an understanding of how to create text from recorded notes as well as knowledge of organisational procedures for storing confidential information.
With our combination of market-leading learning resources, exceptional customer service and award-winning LMS solutions, we are confident we can assist with your education and training delivery needs.Enquire now