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Level 2 Improving Service User Experience in Health and Social Care

Course Overview

Develop skills and improve customer service experience with our Level 2 service user experience in health and social care training course. Whether you are an individual looking to upskill, or an employer looking to train your staff, this course will provide you with a detailed understanding of customer service in health and social care, effective communication and teamwork in health and social care setting, and the needs of customers who access health and social care services.

Key Information

Course Length
8 to 12 weeks on average

Course Level
Level 2

Awarding Body
NCFE

Learning Method(s)
Paper materials
Online assessment

For Individuals

Benefits

  • Paper-based with online assessments
  • Study from anywhere, at any time
  • Gain an accredited level 2 qualification
  • Nationally recognised
  • Access to an award-winning e-learning platform
  • Perfect for beginners
  • Unlimited support from qualified tutors
  • Receive a digital e-certificate upon completion
  • No hidden costs

Cost and Funding Information

Course Price
£399.00

Direct Debit
Yes

Funded Course
England Only

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Unit 1: Preparing to deliver customer service in health and social care settings

Learn about customer expectations in health and social care settings, how self-awareness can be used to develop the skills, attitudes and knowledge for effective customer service in health and social care settings, how to represent a health and social care service in a positive way, and how feedback can help to improve the quality of a health and social care service.

Unit 2: Effective communication for health and social care

Explore customer relationships in health and social care settings, different communication methods used in health and social care, the skills required to interact with customers in health and social care settings, and how to overcome barriers and adapt communication to meet the needs of different customers.

Unit 3: Understand the specific needs of customers accessing health and social care services

Learn about the range of specific needs of customers accessing health and social care services, how to provide a safe, welcoming and inclusive environment for diverse needs, and how to respond to the behaviour of customers that others may find challenging.

Unit 4: Teamwork in health and social care settings

Discover the importance of effective teamwork in health and social care and how to deal with conflict within teams.

For Businesses

With our combination of market-leading learning resources, exceptional customer service and award-winning LMS solutions, we are confident we can assist with your education and training delivery needs.

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Frequently asked questions