CPD Prepare to Deliver Excellent Customer Service
Providing a good customer service experience is vital for a successful company. Whether you are an individual wanting to develop your customer service skills to gain employment or benefit your job role, or an employer looking for a customer service training course for your staff, this course has you covered.
Our online CPD certified Prepare to Deliver Excellent Customer Service course will provide skills, knowledge and understanding in a number of subjects including the principles of customer service, legislations, communication skills, customer complaints handling and more.
- Automatic enrolment with an immediate start
- Fully online course
- Study from anywhere, at any time
- Perfect for an introduction or refresher in a subject
- A great addition to a CV
- Receive a digital e-certificate upon completion
- Nationally recognised
- Official CPD certified course
- Access to an award-winning e-learning platform
- No hidden costs
Cost and Funding Information
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Buy the course today and begin your journey to qualification
Section 1: The principles of customer service in an organisation
Learn about the policies and procedures for customer service and the dangers of poor customer service.
Section 2: How customer needs and expectations are identified
Discover how to identify what resources are needed when completing planned activities as well as how best to assess and support team performance in achieving objectives.
Section 3: How to balance customer expectations against the organisation’s offer
Learn the limitations of customer service and how to meet customer expectations outside of the organisation’s offer.
Section 4: How complaints are handled
Understand what leads a customer to complain, how to find resolutions to complaint, the impact of complaints and why complaints are monitored.
Section 5: Legislation relating to customer service
Discover the customer-related legislation involved in customer service, individual health and safety responsibilities and gaining approval to make changes to procedures and practices.
With our combination of market-leading learning resources, exceptional customer service and award-winning LMS solutions, we are confident we can assist with your education and training delivery needs.Enquire now