Understand Working in Customer Service

Course Overview

In this course, we are going to be investigating what it is like to work in a Customer Service Environment.
We'll be exploring the critical role of customer service in business success, whilst also delving into the factors that influence customer satisfaction and explore effective strategies for providing excellent service.
We will also discuss essential skills for working in a customer service role, including how to handle challenging situations and effectively refer customer queries or problems to other departments.

Key Information

Course Length
2 hours

For Individuals

Benefits

Delivered through online or blended learning
Designed specifically for colleges and sixth forms
Flexible personal development and curriculum enhancement
Aligned with current education inspection frameworks
Enrich 16-19 study programmes

Course Price
£30.00

Buy the course today and begin your journey to qualification

With this course, students will learn how to:

Section 1: Know the importance of customer service
Identify what people mean when talking about ‘customer service’
Recognise why effective customer service is important.

Section 2: Know the factors affecting customer service
Identify different types of customers and recognise their needs and expectations
Recognise how a customer’s expectation influences their satisfaction.

Section 3: Know how to work in a customer service role
Recall how personal behaviours affect a customer’s perception of an organisation
Identify the roles and responsibilities within a team delivering customer service
Recognise how legislation impacts customer service, including the handling of personal information.

Section 4: Know how to refer customer queries and problems to others
Identify the type of behaviour that shows a customer is dissatisfied
Recall helpful procedures when dealing with customer queries or problems.

For Businesses

With our combination of market-leading learning resources, exceptional customer service and award-winning LMS solutions, we are confident we can assist with your education and training delivery needs.

Enquire now