Working at The Skills Network, you will be joining a diverse workforce who produce fantastic results and are passionate about what they do. Many of our roles are based at our HQ in Selby, North Yorkshire, but we also have many home-based positions to provide flexibility.
Job title: Learner Support Advisor
Salary bracket: £18,000 - £22,000 per annum (dependent on experience)
Working hours: 37.5 hours per week rostered in advance with core hours of Mon-Thurs 08:00-16:00, Friday 09:00-17:00 with the minimum requirement to work 12:00-20:00 one day per week and 09:00-17:00 one Saturday per month
Contract type: Full-time, Permanent
Location: Selby, North Yorkshire
About the role:
We have an exciting opportunity for a Learner Support Advisor to join our Learner Services Team here at our Head Office in Selby.
This is a full-time permanent role working 37.5 hours per week rostered in advance with core hours of Mon-Thurs 08:00-16:00, Friday 09:00-17:00 with the minimum requirement to work 12:00-20:00 one day per week and 09:00-17:00 one Saturday per month.
In this customer focused role, you will deliver an excellent service to our Learners by managing your own ‘learner caseload’. This will include maintaining regular contact (predominantly by phone), data retrieval, diary management and the provision of appropriate support throughout their learning journey.
This role is crucial in ensuring that all learners receive an exceptional learning experience which adds significant value to their learning, development, and progress.
You will be an energetic and enthusiastic individual with previous experience in a customer service role. You will have excellent communication skills, both written and verbal, and the ability to multitask. You will also have an excellent telephone manner and will be proficient in the use of all Microsoft Office Programmes.
This would be an excellent opportunity for someone who is ambitious and driven, but also able to demonstrate a high level of emotional intelligence.
- 25 days annual leave (plus bank holidays)
- Pension scheme
- Employee assistance programme
- On-site break room with a TV and pool table
- Discounted gym membership
- Free parking
- Excellent personal development opportunities
- Eye care vouchers
- Free Fruit
- Biannual company events
- Working as part of a large team in a friendly open office.
Closing date for applications: 4th October 2020
Salary: £15 per hour
Working hours: Flexible
Contract type: Freelance
About the role:
We are seeking a number of Freelance Content Authors to work with our Product Development Team to update and advance our existing content, adding their expertise to the content in order to stretch and develop depth of learning.
We require authors in the following areas:
- Early Years
We are looking for subject matter experts with a degree in the relevant subject area (healthcare, business, early years or care). We would also welcome applications from individuals with degrees in education or an English/Writing related subject. We are particularly interested in individuals with an understanding of teaching and learning, preferably with teaching experience, although this is not essential.
The Skills Network Limited is one of the UK’s most successful providers of technology-enabled training and skills solutions. It supports employers, educators and learners across the UK and internationally, by developing and delivering effective and innovative skills training and educational content.
Closing date for applications: 30th September 2020