Working at The Skills Network, you will be joining a diverse workforce who produce fantastic results and are passionate about what they do. Many of our roles are based at our HQ in Selby, North Yorkshire, but we also have many home-based positions to provide flexibility.
Telesales Advisor
OTE £25,000
Do you want to work in a fast paced, thriving sales environment with a commission structure that has no threshold? The minute you start selling you are earning a commission, your earning potential is entirely down to your effort level.
We are recruiting for a driven call centre professional who wants to develop within a successful company. Sales experience is advantageous but not essential.
This position based in airconditioned open planned offices and it is not a typical contact centre environment. In this role, you will have the independence to manage your own time and workload without been chained to an automatic dialler.
The Skills Network are a market leader in providing distance learning courses to various industries across England. We are expanding so can offer progression opportunities for those aspiring to further develop their career.
The package
We offer a basic salary of £16,500 - £20,000 with a realistic OTE of £25,000. This is uncapped so your effort dictates the rewards.
As part of The Skills Network family, we offer fast progression routes for high performers with fantastic personal training and development opportunities.
25 days holiday plus bank holidays
Perkbox subscription
Cooperate gym membership.
Training and development – CPD opportunities
Free fruit
Team building events
Company events
The role
• B2B sales promoting our fully funded L2 distance learning courses across the country
• Account management to existing customers
• Following up on warm leads generated from our marketing department
• Predominately outbound calls to prospective clients
• Collating customer information
• Generating new enquiries
The candidate
• Good telephone manner
• Highly driven
• Friendly and approachable
• Energetic and enthusiastic
• Willingness to adapt and respond to the changing and varied needs of the business
This position will be an ideal opportunity for anyone who is outgoing, confident and ready for a challenge. If this is you please click apply. This position is in a commutable distance from Doncaster, Castleford, Pontefract, Selby, York, Leeds and Goole.
At The Skills Network, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, employees, and partners without regard to race, religion, gender, gender reassignment, age, disability, marital status, sexual orientation, pregnancy or maternity and any other characteristic protected under the Equality Act 2010. The Skills Network believes that diversity and inclusion among our applicant's colleagues and partners are critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Sales Consultant
Salary: £18- £20k + uncapped bonus + plus benefits.
Looking for an exciting new role? Hungry for progression? Want to work in an exciting environment with huge opportunities for growth?
We are currently looking to recruit highly enthusiastic Sales Advisors to work in our fast-growing Sales Team based in Selby.
The Skills Network are passionate about our people and as you increase your skills you will reap the rewards as a top performer.
Working in a fast paced target driven environment you will be contacting customers and managing key accounts to promote all the benefits on offer from The Skills Network who are one of the largest training providers in the UK.
Perks:
25 Days annual leave, plus bank holidays
Great uncapped bonus scheme
Ongoing sales incentives throughout the year (Last year we gave away a £1000 Thomas Cook voucher) along side many weekly incentives.
Eyecare, Childcare vouchers, Pension
If you feel you have the necessary skills and experience for this role then hit apply!
At The Skills Network, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, employees and partners without regard to race, religion, gender, gender reassignment, age, disability, marital status, sexual orientation, pregnancy or maternity and any other characteristic protected under the Equality Act 2010. The Skills Network believes that diversity and inclusion among our applicants colleagues and partners is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Department: Product Development
Job title: Product Development Manager
Reports to: Director of Creative
Salary: £30,000
Contract type: Fixed Term
Working hours: 37.5 hours per week
The Skills Network are in search of a Product Development Manager to work within our Selby offices. This position is to cover Maternity Leave from October 2019.
The role
This Product Development Manager role will involve managing the product development team and overseeing the full development lifecycle, from concept through to refinement of new published online and paper-based learning materials.
Reporting to the Director of Creative, the Product Develeopment Manager will bring creativity, flair, and energy to an already high performing team. The successfull candiate will be closely mentored by the existing Manager to ensure a smooth transition and handover of responsibilities.
This is an outstanding opportunity to join a fast-paced, online learning business at an exciting time of growth. The role will offer a positive career challenge and will allow the right person to shape and steer the product development of the business and contribute to our growth strategy.
If you are driven, have the relevant experience in project and people management and a positive ‘can do’ attitude then this role will offer a significant platform for personal and professional development. Working as part of a supportive management team with some exceptional people, there hasn’t been a better time to join The Skills Network.
Other duties and responsibilities
• Managing and reconciling the agreed budget with daily expenditure
• Ensure all projects are to time and budget
• Support Research Coordinator in sourcing new product opportunities for development and preparing new ideas for presentation to senior management team
• Liaise between authors and Awarding bodies throughout product lifecycle to ensure a consistent, high quality level of learning materials is developed against the qualification specification.
• Write and prepare all Consultancy Agreements for freelancers
• Collate and disseminate all relevant product information to ensure all teams across the business understand the content, purpose and target audience of the product
• Manage version control process for product portfolio
• Negotiate all fees and timescales with external consultants
• Design quotes and timescales for internal and external customers
• Organise and manage for all relevant internal and external testing of new products
• Coach and develop the Product development team in individual and team goals
• Complete and support in any requested Board/Senior Management actions
• Support Business Development Team in external client liaison.
The Candidate
Essential
• Experience in a project management or product development role
• Knowledge of the Education industry
• A passion for delivering high standards
• Strong influencing skills, able to enthuse and motivate people at all levels
• Able to engage with the values and vision of the organisation
• The ability follow processes and procedures with a high level of attention to detail but flex these processes and procedures when the market or situation changes
• Highly organised and a self-starter
• A high level of attention to detail
• A good eye for creative, and high standards for design and customer experience
• Good team player
• The ability to work to tight timescales
• Pro-active, self-starter
Desirable
• An understanding of pedagogy
• Experience of using content management systems
• Good understanding of the UK education sector
• An understanding of the e-learning market would be advantageous
• Educated to degree level in project management, economics, advertising or other relevant field.
• Strong understanding of User Interface design, cross-browser compatibility, general web functions and standards
• Experience or understanding of the publishing process
Benefits
• Excellent CPD opportunities
• Perkbox subscription
• Eye care voucher
• 25 days holiday and bank holidays
• Corporate gym membership
• Bi-annual company events
• Free fruit
• Free parking
Department: Educational Sales
Job title: Head of UK Account Management
Reports to: Executive director of Sales
Salary bracket: £50,000 £60,000 OTE
Contract type: Permanent
Working hours: 37.5 hours per week
The Skills Network is a leader in the distance learning market place. We deliver technology based products and services to over 5,000 corporate organisations per year.
Due to the continuous expansion of our organisation, we are looking to appoint a Head of UK Account Management to lead on growing our product offering into our current and new prospective large corporate organisations.
If you’re looking for a management role which is fast-paced, rewarding and has an uncapped potential earning pot, then this job is for you.
We require a dynamic leader to become an integral part of our sales function within the world of corporate training. Responsible for a UK wide account management team, you’ll be passionate, driven and have a rock star work ethic.
Leading a team that sells Apprenticeships and other training products into large corporate organisations, you will have a strong account management background and ideally, come from a role where selling products and services into the learning and development industry would be highly advantageous. Experience of a commercial role within Apprenticeships, learning technology or other educational products and services would also be beneficial.
We expect our people to lead by example, therefore this role requires both an individual sales contribution, as well as ensuring your team of account managers hit their goals and have a plan of how to exceed targets.
This role will require face to face meetings with our partners and therefore frequent UK travel will be required. The base location for this candidate is therefore flexible, with offices in central London and a headquarters in Selby, North Yorkshire.
In return, you’ll join an ever-growing team who share the same passion for the business, whilst being given clearly defined objectives for now and the future – all wrapped up within a development plan so you can clearly see how you can progress with the organisation and the positive impact you will make for The Skills Network and its customers.
Key Responsibilities
• Contributing to and executing the sales strategy for the Account Management team
• Hitting all targets – including your own personal contribution
• Planning for exceeding sales targets
• Owning the sales process and KPI’s for all account managers
• Owning key relationships with corporate customers and new prospective customers
• Management of the UK wide Account Management team
• Working in conjunction with operational teams to ensure five star customer experience
• Ensuring execution of marketing strategy for the account management team – working with in-house marketing to consistently review ROI
• Responsible for real-time reporting via CRM and constantly looking for efficiencies within sales processes or operational functions related to the account management team.
What are we looking for?
• A proven track record in successfully meeting and exceeding targets in field-based sales
• A track record of leading sales teams
• Experience of selling into the corporate learning and development world would be highly advantageous. Knowledge of apprenticeships, training and learning technologies would also be beneficial.
• Must be well organized, presentable, professional and able to demonstrate a high level of accuracy.
• Management of teams
• Excellent presentation skills
• Confident communication skills are essential
• Understanding of the sales process and dynamics
• CRM proficient
• Excellent numerical and written skills
• Able to use the word, excel, outlook to a high standard
• Educated to Level 5 preferred but not essential
• Full clean driving license.
The Package
• Excellent CPD opportunities
• Perkbox subscription
• Car allowance
• Company phone and laptop
• Eye care vouchers
• Pension scheme
• 25 days holiday plus bank holidays
• Free Fruit
• Biannual company events
• Team building days
• Company charity fundraising events
• Discounted gym membership.
Learner Support Advisor
£16,000 - £18,000 per annum
Full time 37.5 hours per week
IMMEDIATE START AVAILABLE
We are currently looking to add additional Learner Support Advisors to our existing team in Selby.
This is a fantastic opportunity for a Learner Support Advisor to join our company due to expansion. We are looking for suitable candidates to join a highly driven team of Learner Support Advisors widely recognized for producing market leading training to the Consumer.
The Role
As a Learner Support Advisor your main responsibilities will include:
• To follow structured guidelines and processes designed to support the learning journey
• To contact learners as and when required, eg pre, on and post work due dates, course completion, course achievement, etc
• To professionally handle inbound and outbound telephone, postal and electronic enquiries from learners and employers
• To maintain up to date and accurate contact records for all learners
• To manage own ‘learner bank’ including data retrieval, diary management, support of learners and successful completion of the learning journey
• To work closely with Tutors and other Learner Support Co-ordinators to ensure allocation, capacity and deadlines are met and ensuring correct guided learning hours are maintained by tutors.
• To complete regular learner surveys with allocated learners at the point of completion.
• To assist the Employer Engagement Team in engaging with new employers to provide eligible learner leads/inductions as and when required
• To undertake other duties and responsibilities as directed by line management from time to time.
The Candidate
What are we looking for?
• Energetic and enthusiastic
• Ability to work without constant supervision
• Structured and organised approach
• Friendly and approachable
• Professional appearance
• Excellent communication, listening & problem solving skills
• Excellent telephone manner
• Well organised and able to demonstrate a high level of accuracy.
• Proven numerical and written skills
• Able to use all MS Office programs particularly Word, Excel, Outlook and Powerpoint and be familiar with other bespoke databases
• An eye for detail and a methodical manner
• Willingness to adapt and respond to the changing and varied needs of the business
Benefits
• Excellent CPD opportunities
• Bonus
• Perkbox subscription
• Eye care vouchers
• Pension scheme
• 25 days holiday plus bank holidays
• Free Fruit
• Biannual company events
• Team building days
• Company charity fundraising events
• Discounted gym membership.
Department: Marketing
Job title: Bid Manager
Reports to: Executive Marketing Director
Salary: £35,000
Contract type: Permanent
Working hours: 37.5 hours per week
Role Profile
This exciting, new role has been created to lead on the bids and tendering activity of The Skills Network. As a growing business with a broad portfolio of products and services, delivered nationally and internationally, we are investing in our bids and tendering capacity to support our growth plans.
The successful Bid Manager will take responsibility for all bid and tender activity and will own the end to end process from the early identification of bid and tender opportunities, to the analysis of the specification, the collation of all relevant information, the production of high quality bid submissions and the tracking of the process from initial enquiry to final result.
This role will operate across the whole business, working very closely with key Managers and Directors to align activity to the strategic direction of the organisation and will be responsible for maximising business opportunities for The Skills Network through the wining of bid and tender opportunities.
This is also an outstanding opportunity to shape and develop the bids and tendering function of the organisation in the years to come.
Key Reponsibilties
This is an excellent opportunity for an experienced bid writing professional to join a rapidly growing business at an exciting time. The Skills Network are looking to expand its bids and research capability with the creation of this new role. The successful person will have overall responsibility for the bidding and tendering activity of The Skills Network, supported by the Executive Management team and teams of experienced and passionate colleagues.
This role is critical to some of the exciting plans of the business and will offer an exciting career opportunity to someone who is looking to make an immediate impact, grow in their career and someone who thrives on working in a lively, fast-paced environment.
The role
• Researching and identifying potential bid and tender opportunities in line with the strategic priorities of The Skills Network.
• Engaging with relevant bid and tender portals across all sectors, both public and private to ensure maximum representation.
• Production of documentation in line with specified tender processes such as EOI, PQQ, ITT submissions and also working on any final presentation documents with selected stakeholders.
• Writing high quality winning proposal documents, including producing, coordinating and editing the written content.
• Writing and editing pre-qualification documents – focussing on strong USP and performance metrics and defining a strong ‘opening position’ to present The Skills Network favorably.
• Writing and editing capability statements and expression of interest documents – developing a deep knowledge of The Skills Network and its products, services, performance, and capabilities.
• Leading the bid and tender activity at each stage of individual tender projects, gathering technical information from internal departments in order to compile and ensure a high-quality bid submission. Strong relationship management focus.
• Ensuring all proposals are prepared in line with tender programme requirements – developing a clear understanding of the technical bid or tender specification and ensuring all content secured, produced and used is of the highest quality and linked to requirements.
• Managing the submissions process including the production and submission of all required documentation – to ensure bids and tenders are submitted before a deadline via the specified methods.
• Responsible for proof-reading material and providing technical and commercial writing skills. Working closely with internal marketing and design teams to ensure the production of high quality, accurate and well-presented materials.
• Assisting with development of bespoke proposals, best practice information, technique guides, template answers, and style sheets
• Developing and archive of bid and tender documents to analyse performance and to identify best practice for future submissions.
• Developing a suite of management reports to track relevant KPI’s such as live bids, lost bids, success potential, areas of interest/concern.
• Develop strong working relationships with key stakeholders from across the business to allow for the swift collation of data and support and to develop a mechanism to update stakeholders on bid progress.
What are we looking for?
• Exemplar analytical and bid writing skills – candidates must have experience in writing, submitting and winning large, complex bids across a range of sectors
• A degree in English, Creative Writing, Communications or an associated subject
• Strong organisational and project management skills – experience of working to strict deadlines.
• Relevant experience in bid writing, ideally 2-3 years or more in a large organisation however the quality of experience and the ability to make an impact are more important to us.
• Exceptional and strong inter-personal communication skills – ability to engage colleagues, managers and external stakeholders is essential
• Strong presentation skills – written and verbal
• Able to translate strategy into deliverable action plans
• Attention to detail, strong implementer and finisher of tasks
• A drive to win, to deliver high quality submissions and continuously improve the process and quality of output.
Desirable but not essential
• Experience working on bids and tenders in the education sector – AEB, AEB sub-contracting, Apprenticeship levy bids
• Experience of working on tenders in the digital / technology sector – e.g. Learner management systems or software solutions
• Experience of working on and winning bids with large corporate clients
• Experience of working on and/or writing winning bids for AEB (Adult Education Budget) in devolved budget regions.
The Package
• Excellent CPD opportunities
• Perkbox subscription
• Eye care vouchers
• Pension scheme
• 25 days holiday plus bank holidays
• Free Fruit
• Biannual company events
• Team building days
• Company charity fundraising events
• Discounted gym membership.
Department: Workbased Learning
Job title: Health and Social Care Trainer
Reports to: Apprenticeship Delivery Manager
Salary bracket: £27,000 - £30,000 plus car allowance
Contract type: Permanent
Working hours: 37.5 hours per week
Role Profile
Working as part of the apprenticeship delivery team this role is required to work independently visiting learners at a variety of sites within our delivery regions. This trainer will responsible for the delivery of high-quality teaching, learning, and assessment of Health and Social Care apprenticeship frameworks/standards (up to Level 5). This role will be fundamental in our organisations ambition to ensuring that learners gain the new knowledge and skills required to make exceptional progress with their development, achieve high grades and are ultimately successful in obtaining their qualification in a timely manner. There may also be an expectation for the delivery of functional skills English, maths, and ICT depending upon our apprentice's needs. In addition, there may also be an expectation to carry out fundamental Quality Assurance activity within the training team including IV and observation practice.
The role
This role requires high quality, committed and passionate trainer who will have a deep understanding of Health and Social Care apprenticeship qualifications and a real desire to transform our learners’ lives and help employers to grow their business. The trainer will need a real passion for teaching and learning, be personable and engaging as well as organised and self-reliant. An enthusiastic professional with an excellent experience of delivering apprenticeship framework/standards preferably to learners in the workplace and hold the appropriate level of qualifications to meet Awarding Organisation requirements. As an essential car user, the trainer must hold a full UK driving licence, be a confident and able driver, have access to their own vehicle and have the right to live and work in the UK.
Main Duties
• Deliver full training and support learners to achieve Health and Social Care qualifications. In addition, deliver full training and support learners to achieve English, maths and ICT qualifications up to Level 2 (where appropriate)
• Development of a high quality Individual Learning Plans for the learner that creates personalised learning to enable the learner to undertake the learner journey and achieve the required learning outcomes
• Develop resources and materials for apprenticeship framework/standards including high quality ‘Schemes of Work’ and training plans
• Manage a caseload of learners, providing customised high-quality delivery
• Guide and support learners and their employers in the effective pursuit of their qualifications, individual learning programme and progression planning,
• Visit each Apprentice in the workplace on a regular basis in order to assess their progress and deliver teaching sessions. You will also carry out remote sessions in between face to face visits with learners. Maintain regular contact with learners and deliver high quality learning and development
• To meet learning outcomes and improving soft skills in a flexible and appropriate manner within the environment in which they are located, to ensure achievement of standards in accordance with the TSN learner journey and timely achievement
• Using ‘Skill Forward’, ‘CognAssist’ and ‘OneFile’, ensure all learner records, progress and reporting are kept up to date and provided in a timely manner to support management reporting and audit requirements.
• Ensure learner progress reports are kept up to date and are correct and submitted weekly to the manager
• Ensure the manager is notified of any learners at risk or any issues immediately and withdrawals are completed and submitted in a timely manner
• Play an active part in the promotion and awareness of Safeguarding of learners across the business and externally as appropriate, and to help prevent acts of radicalisation and extremism
• Where appropriate, include learning and teaching of Equality & Diversity in line with the qualification they are completing, and TSN policy and procedures relating to equality and diversity
• Where appropriate, carry out fundamental quality assurance activity including IV and observation practice across the Health and Social Care training team
• Ensure the well-being and safety of the learner throughout their period of learning
• Attend team meetings and Moderation/validation workshops
• Gain feedback from learners and employers through focus groups, surveys and verbal feedback as appropriate and contribute to the course evaluation
• Ensure timely achievements are met, including retention and achievement targets by implementing strategies and supporting learners in self-esteem and confidence-building activities
• Collaborate with the Apprenticeship Delivery Manager and the Director for Curriculum and Quality and pursue opportunities for growth by developing high quality online learning products for high quality apprenticeship development
• Maintain strong links with their team members, ensuring all activity is complementary and utilises the existing knowledge, expertise, resources, and industry business links within our organisation
• Carry out all duties and work in accordance with the TSN quality improvement procedures and in the spirit of the TSN values
What are we looking for?
Essential Criteria
Qualifications:
• Sector specific qualifications (at level 3 or above)
• Teacher training qualification (at level 3 or above)
• English and maths qualifications (at level 2 or above)
Skills, Knowledge, and Experience
• Successful experience of working in the modern training/education sector delivering apprenticeship frameworks/standards
• Knowledge, skill and successful track record for the delivery of high-quality teaching, learning and assessment practice which contributes to excellent learner progress and outcomes.
• Good level of IT/digital skills
• Strong organisational skills to manage apprenticeship caseloads, workplace visits, and high-quality learning activity. Ability to manage a constant workload with conflicting demands to achieve timely targets
• Experience of using OneFile, CognAssist and Skills Forward software
• Able to use all MS Office programs particularly Word, Excel, Outlook and powerpoint and be familiar with other bespoke databases
• An ability to demonstrate excellent communication skills and the ability to relate to a wide range of people
• Ability to work effectively as a member of a team
• Commitment to high professional and personal standards of work and of conduct
Desirable
• ICT qualification (at level 3 or above)
• TAQA/CAVA assessment qualification
Personal characteristics
• Infectious passion and commitment to the delivery of high quality, career defining and life changing education
• Energetic and enthusiastic approach to work
• Ability to work without constant supervision
• Structured and organised approach
• Friendly and approachable
• Professional appearance
The Package
• Excellent CPD opportunities
• Perkbox subscription
• Eye care vouchers
• Pension scheme
• 25 days holiday plus bank holidays
• Free Fruit
• Biannual company events
• Team building days
• Company charity fundraising events
• Discounted gym membership
Department: Work based Learning
Job title: Health and Social Care Trainer and IQA
Reports to: Apprenticeship Delivery Manager
Salary bracket: £27,000 - £30,000 plus car allowance
Contract type: Permanent
Working hours: 37.5 hours per week
Role Profile
Working as part of the apprenticeship delivery team this role is required to work independently visiting learners at a variety of sites within our delivery regions. This trainer will responsible for the delivery of high-quality teaching, learning, and assessment of Health and Social Care apprenticeship frameworks/standards (up to Level 5). This role will be fundamental in our organisations ambition to ensuring that learners gain the new knowledge and skills required to make exceptional progress with their development, achieve high grades and are ultimately successful in obtaining their qualification in a timely manner. There may also be an expectation for the delivery of functional skills English, maths, and ICT depending upon our apprentice's needs. In addition, there may also be an expectation to carry out fundamental Quality Assurance activity within the training team including IV and observation practice.
The role
This role requires high quality, committed and passionate trainer who will have a deep understanding of Health and Social Care apprenticeship qualifications and a real desire to transform our learners’ lives and help employers to grow their business. The trainer will need a real passion for teaching and learning, be personable and engaging as well as organised and self-reliant. An enthusiastic professional with an excellent experience of delivering apprenticeship framework/standards preferably to learners in the workplace and hold the appropriate level of qualifications to meet Awarding Organisation requirements. As an essential car user, the trainer must hold a full UK driving licence, be a confident and able driver, have access to their own vehicle and have the right to live and work in the UK.
Main Duties
• Deliver full training and support learners to achieve Health and Social Care qualifications. In addition, deliver full training and support learners to achieve English, maths and ICT qualifications up to Level 2 (where appropriate)
• Development of a high quality Individual Learning Plans for the learner that creates personalised learning to enable the learner to undertake the learner journey and achieve the required learning outcomes
• Develop resources and materials for apprenticeship framework/standards including high quality ‘Schemes of Work’ and training plans
• Manage a caseload of learners, providing customised high-quality delivery
• Guide and support learners and their employers in the effective pursuit of their qualifications, individual learning programme and progression planning,
• Visit each Apprentice in the workplace on a regular basis in order to assess their progress and deliver teaching sessions. You will also carry out remote sessions in between face to face visits with learners. Maintain regular contact with learners and deliver high quality learning and development
• To meet learning outcomes and improving soft skills in a flexible and appropriate manner within the environment in which they are located, to ensure achievement of standards in accordance with the TSN learner journey and timely achievement
• Using ‘Skill Forward’, ‘CognAssist’ and ‘OneFile’, ensure all learner records, progress and reporting are kept up to date and provided in a timely manner to support management reporting and audit requirements.
• Ensure learner progress reports are kept up to date and are correct and submitted weekly to the manager
• Ensure the manager is notified of any learners at risk or any issues immediately and withdrawals are completed and submitted in a timely manner
• Play an active part in the promotion and awareness of Safeguarding of learners across the business and externally as appropriate, and to help prevent acts of radicalisation and extremism
• Where appropriate, include learning and teaching of Equality & Diversity in line with the qualification they are completing, and TSN policy and procedures relating to equality and diversity
• Where appropriate, carry out fundamental quality assurance activity including IV and observation practice across the Health and Social Care training team
• Ensure the well-being and safety of the learner throughout their period of learning
• Attend team meetings and Moderation/validation workshops
• Gain feedback from learners and employers through focus groups, surveys and verbal feedback as appropriate and contribute to the course evaluation
• Ensure timely achievements are met, including retention and achievement targets by implementing strategies and supporting learners in self-esteem and confidence-building activities
• Collaborate with the Apprenticeship Delivery Manager and the Director for Curriculum and Quality and pursue opportunities for growth by developing high quality online learning products for high quality apprenticeship development
• Maintain strong links with their team members, ensuring all activity is complementary and utilises the existing knowledge, expertise, resources, and industry business links within our organisation
• Carry out all duties and work in accordance with the TSN quality improvement procedures and in the spirit of the The Skills Network values.
What are we looking for?
Essential Criteria
Qualifications:
• Sector specific qualifications (at level 3 or above)
• Teacher training qualification (at level 3 or above)
• English and maths qualifications (at level 2 or above)
• TAQA/CAVA assessment qualification
Skills, Knowledge, and Experience
• Successful experience of working in the modern training/education sector delivering apprenticeship frameworks/standards
• Knowledge, skill and successful track record for the delivery of high-quality teaching, learning and assessment practice which contributes to excellent learner progress and outcomes.
• Good level of IT/digital skills
• Strong organisational skills to manage apprenticeship caseloads, workplace visits, and high-quality learning activity. Ability to manage a constant workload with conflicting demands to achieve timely targets
• Experience of using OneFile, CognAssist and Skills Forward software
• Able to use all MS Office programs particularly Word, Excel, Outlook and powerpoint and be familiar with other bespoke databases
• An ability to demonstrate excellent communication skills and the ability to relate to a wide range of people
• Ability to work effectively as a member of a team
• Commitment to high professional and personal standards of work and of conduct
• 2 years’ experience working within a Quality Assurance role
• Experience in delivering/QA a level 5 Leadership and Management
Desirable
• ICT qualification (at level 3 or above)
Personal characteristics
• Infectious passion and commitment to the delivery of high quality, career defining and life changing education
• Energetic and enthusiastic approach to work
• Ability to work without constant supervision
• Structured and organised approach
• Friendly and approachable
• Professional appearance
The Package
• Excellent CPD opportunities
• Perkbox subscription
• Eye care vouchers
• Pension scheme
• 25 days holiday plus bank holidays
• Free Fruit
• Biannual company events
• Team building days
• Company charity fundraising events
• Discounted gym membership
Business Development Executive
37.5 hours a week
£20,000 basic OTE £30,000
The Skills Network are in search of a Business Development Executive to work within our busy Business Development department. This is a permanent position with an immediate start available.
This Business Development Executive role is an integral part of delivering personal and team sales targets for the Education Sales Team. This sales role will be responsible for developing new business opportunities, maximising existing relationships and supporting senior management in executing an effective sales strategy.
The Role
• Ensure new business opportunities are developed through effective sales strategies, including but not limited to digital marketing, social media campaigning, Events, Self-lead generation, and other initiatives
• Establishing contacts and develop relationships with prospects in the Education Sector to drive product sales
• Generation of own appointments
Visit clients to evaluate needs and promote products and services, presenting the products when required
• Maintain good relationships with existing clients, gaining repeat business wherever possible
• Meet or exceed personal targets set to enable the company to meet sales targets
• To undertake senior administrative duties associated with the role including but not limited to updating the TSN Sales CRM system, summary reports and creating proposals
Maintain relationships with clients by providing support, information, and guidance
• Engage with the Marketing Teams in supporting sales activity to drive lead generation
• Undertake other duties and responsibilities as directed by line management from time to time
What are we looking for?
Knowledge and experience:
• Self-motivated who can work under own initiative.
• Have a proven track record in successfully meeting and exceeding targets in related field-based sales
• Must be well organized, presentable, professional and able to demonstrate a high level of accuracy.
• Previous experience in sales is essential
Skills
• Excellent presentation skills
• Confident communication skills are essential
• Understanding of the sales process and dynamics
• Excellent numerical and written skills
• Able to use word, excel, outlook to a high standard
• Educated to Level 5 preferred but not essential
• Full clean driving license
The Package
• Excellent CPD opportunities
• Perkbox subscription
• Eye care vouchers
• Pension scheme
• 25 days holiday plus bank holidays
• Free Fruit
• Biannual company events
• Team building days
• Company charity fundraising events
• Discounted gym membership
At The Skills Network, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, employees, and partners without regard to race, religion, gender, gender reassignment, age, disability, marital status, sexual orientation, pregnancy or maternity and any other characteristic protected under the Equality Act 2010. The Skills Network believes that diversity and inclusion among our applicant's colleagues and partners are critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Content Administrator / Processor
Salary £18,000
37.5 hours a week
6 months fixed term
The Skills Network prides itself as being an innovative technology provider, offering creative online learning solutions to a wide variety of customers. The last year has seen large investment in our online learning platform and online content creation tool, which currently houses our portfolio of over 200 learning programmes. With an in-house product development team developing online learning content, TSN are in need of a Content Administrator to help with the transition of our current portfolio into our new online content development system.
This Content Administrator role will support the continued growth of the Company by assisting in the mobile optimisation of our portfolio of learning content. The Content Administrator will work closely with the Product Development Manager and Senior Graphic Designer to ensure that learning and assessment materials are accurately and creatively moved from our current online learning platform, into TSN’s new online content development tool.
This is an exciting time to join the Creative Team at TSN who are always looking for new creative talent to grow the team.
The Role
• To ensure all learning resources and assessment materials are accurately re-created within the new online learning development tool
• To re-format all learning materials into pre-agreed templates suitable for publication
• To complete a full and accurate sense check of all transferred materials to ensure that no learning content or assessment materials are missed
• To work alongside Graphic Designers in the creation of new page templates within the system
• To liaise with the Videography Team to ensure that existing video content is placed in appropriate areas within the learning materials
• To fully participate in the internal testing phase of development to ensure all products are perfect prior to publication
• To report on progress daily
• To highlight to management any concerns and potential pitfalls which may impact on the schedule as soon as possible
• To work towards an agreed timescale and specific deadlines for each product to help keep this on track as a project overall
What are we looking for?
Essential Requirements
• Proven experience of working with database
• Experience of working with, or using, online learning content
• Excellent working knowledge of MS Office programs
• Self-motivated individual who can work under own initiative
• Well-organised and able to demonstrate a high level of accuracy
• Proven ability to review documentation
• Creative flair
• An eye for detail and methodical manner
Desirable
• Educated to degree level
• Experience or knowledge in Graphic Design is desirable but not essential (training available)
• Proofreading skills
• Energetic and enthusiastic
• Structured and organised approach
• Friendly and approachable.
The Package
• Excellent CPD opportunities
• Perkbox subscription
• Eye care vouchers
• Pension scheme
• 25 days holiday plus bank holidays
• Free Fruit
• Biannual company events
• Team building days
• Company charity fundraising events
• Discounted gym membership
At The Skills Network, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, employees, and partners without regard to race, religion, gender, gender reassignment, age, disability, marital status, sexual orientation, pregnancy or maternity and any other characteristic protected under the Equality Act 2010. The Skills Network believes that diversity and inclusion among our applicant's colleagues and partners are critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Quality Manager
Salary £30,000 - £35,000
The Skills Network are in search of a Quality Manager to work within our Quality Assurance department. This essential role will assure all aspects of learner/apprentice work to inform teaching and learning developments, improving learner/apprentice grades and achievements.
The role
This Quality Manager role will provide robust, supportive and developmental quality assurance to assess the impact of services to students throughout the learner/apprentice journey leading to outstanding practices within the organisation.
Lead on the full implementation of the Internal Quality Assurance (IQA) policy across the organisation.
Work with teams to improve standards of quality assurance activity to meet awarding body requirements.
Duties and Responsibilities
1. Produce and implement a risk-based assurance and audit schedule to quality assure IQA processes and learning outcomes across the organisation.
2. Develop and implement a risk-based quality assurance schedule/calendar to review and assure the standards of learner/apprentice work and assessment addressing the standards of learning and progress across the organisation.
3. Carry out quality assurance across the organisation in line with the Quality Assurance and Improvement Strategy judging:
• Quality of assignment/assessment briefs.
• Quality of enrolment, induction and career plans (ILPs).
• Quality of target setting.
• Assessment of marked work (including timescales).
• Standards of feedback to assist learner/apprentices to improve.
• Assessment of the grading of learner/apprentice target grades and outcomes in relation to the standards of work, assignments and assessments (accuracy of grading).
• Assessment of the standard of learner/apprentice work through tracking progress over a period of time across the learner/apprentice journey.
• The quality of information, advice and guidance, engagement, enrolment, induction, tutorial, progression planning and communication with learner/apprentices.
• Assessment of the quality of other support services including safeguarding and wellbeing, additional learner/apprentice support, employer engagement and learner support services.
4. Produce concise reports to inform leaders and managers of findings. Agree and monitor actions for improvement and compliance in priority order.
5. Work closely with curriculum leaders to inform improvements to improve the progress of learners/apprentices to achieve higher grades across the organisation.
6. Review, monitor and evaluate the effectiveness of the organisation’s internal quality assurance procedures on an annual basis to ensure robustness, currency and fitness for purpose.
7. Monitor and assess grade/outcome profiles (BRAG) ratings for learners/apprentices against assessment outcomes and standards of work and report any inconsistencies to leaders and managers for action to prompt timeframes.
8. Directly line manage the Quality Department and assist in the preparation for awarding body standardisation/verification visits and activities.
9. Review and refine quality assurance processes and procedures with leaders and managers and ensure IQA activity is fully compliant to awarding body requirements across the organisation.
10. Contribute to the quality report to senior leaders to provide accurate updates on learner/ apprentice progress and progress towards the achievement of key performance indicators.
11. Plan and deliver training and coaching to improve target setting, feedback and other tutor/trainer led activities to improve learner/apprentice progress, grades and outcomes.
12. Analyse learner/apprentice voice/surveys/feedback to inform improvements with distance learning/apprenticeship teams. Monitor the impact of improvements through quality assurance improvement activity across the organisation.
Gerneral
• Take responsibility for one’s own professional development and continually update as necessary, participating in appropriate staff development activities as required including the Performance Development Review.
• Promote a positive image of the organisation and the work that is carried out across its various services.
• Comply with all legislative and regulatory requirements.
• Apply the organisation own safeguarding and prevent policy and practices and attend training as requested.
• Show a commitment to diversity, equal opportunities and anti-discriminatory practices. The post holder is expected to comply with and promote the organisations equal opportunities policy in all aspects of their duties and responsibilities.
• Carry out any other reasonable duties within the overall function, commensurate with the grade and level of responsibility of the job.
• Take an active role in the health, safety, and welfare of learners and staff, attending training and carrying out health and safety related activities as appropriate to the role
What are we looking for?
Qualifications:
• Level 4 Qualification (essential)
• TAQA or equivalent assessing and verification qualifications (essential)
• English and Mathematics at Level 2 (essential)
• Teaching and Learning Qualification (essential)
Experience:
• Current teaching practitioner (essential)
• Proven experience of implementing outstanding levels of service in a large, complex organisation (essential)
• Proven ability to implement a highly effective quality assurance system (essential)
• Experience of delivering good and outstanding provision in several organisations (desirable)
• Ability to evaluate the documentation that supports the stages of the student journey e.g. schemes of work, assessment schedules (essential)
• Experience preparing and presenting reports to senior management (desirable)
• Track record of delivering challenging performance targets (essential)
• Proven experience of developing and leading an effective multidisciplinary team (essential)
• Proven experience of successfully leading change in a complex organisation (essential)
• Experience of building corporate identity and developing an organisation’s reputation (essential)
• Experience of delivering effective training to deliver teaching, learning and assessment improvements (essential)
Skills/Knowledge:
• Thorough understanding of IQA and EQA including its implementation consistently in a large complex organisation (essential)
• Ability to plan, communicate and problem solve effectively (essential)
• Strong influencing skills and support consistency across the organisation (essential)
• Ability to work under pressure and meet deadlines (essential)
• Ability to influence and affect change (essential)
• A clear understanding of the needs of learners and apprentices and their support requirements (essential)
• Excellent communication skills (essential)
• Ability to network effectively both internally and external to the college (essential)
Qualities:
• Flexible and responsive to change. (essential)
• Honesty, integrity, and positivity in your work (essential)
• Commitment to team and partnership working (essential)
• Commitment to working in a self-critical organisation to achieve improvement (essential)
Other Requirements:
• Significant understanding and working knowledge relating to Safeguarding Children and Vulnerable Adults and Prevent duties (essential)
• Full commitment to Equal Opportunities and anti-discriminatory working practices (essential)
• An understanding of the impact of health and safety legislation on the college (essential)
At The Skills Network, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, employees, and partners without regard to race, religion, gender, gender reassignment, age, disability, marital status, sexual orientation, pregnancy or maternity and any other characteristic protected under the Equality Act 2010. The Skills Network believes that diversity and inclusion among our applicant's colleagues and partners are critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Programme Lead - Care
The Skills Network is currently looking to recruit a Programme Lead in Care. This is a permanent position with an immediate start available, working remotely with expectation to travel as and when required.
Salary: £24,000 - £26,000
The Role:
The purpose of this role is to actively contribute to the development and delivery of high-quality teaching, learning, and assessment for all learners studying within the relevant Academy at each stage of their learning journey (their curriculum roadmap).
This will be achieved through the effective implementation of specific quality assurance and improvement mechanisms as well as taking an active role in the delivery of high-quality teaching and learning for learners studying on qualifications within the relevant Academy.
A passionate and ambitious commitment to high quality education is a must for this post as well as a proven track record of achieving challenging Key Performance Indicators/Targets (KPIs).
• Effective implementation of the TSN marking and feedback policy within your academy ensuring consistency across all academy tutors.
• Full ownership and responsibility for the assessment, marking and feedback of learners work within your allocated academy in line with organisational KPIs and expected quality standards.
• Review learning resources as part of standardisation meeting activities with our tutors. From this, suggest possible amends to the resources to our product development team for further review.
• Provide support to new and existing tutors to develop feedback skills and knowledge.
• Contribute to the training and development of the LDA team within the Academy to promote knowledge and understanding of the qualifications and learner journey.
• Assist with the risk management of learners and/or partners (when appropriate), providing guidance, support and assessment as required to increase overall achievement rates.
• Carry out scheduled tutor live chats and tutor on call activity for the academy to help and support learner development and progress.
• Complete tutor updates as and when requested by the QA team or suggest if an updated is required in relation to specific qualification areas throughout the academic year.
• Host tutor/moderator standardisation meetings throughout the academic year (face to face and remote).
• Provide minutes of meetings held within a timely manner.
• Maintain the tutor guide making amends as necessary following standardisation meetings and ensure the Quality Team have a most up to date copy to circulate to all tutors/moderators.
• Develop and implement clear and robust Internal Verification Sampling Plans for each qualification within the academy in line with Awarding Organisation compliance standards and expectations.
• Carry out a minimum of 30% internal moderation on new and existing tutors or in line with individual tutor BRAG rating.
• Complete summary sheet weekly for moderation completed and return to your QA administrator each Friday.
• Carry out a sample check of the internal moderator’s assessment reports on request to ensure that internal moderation standards and best practices are being upheld and maintained.
• Work closely with the quality team to monitor the standards of tutors’ work.
• Assist with the moderation/quality check of learner files ahead of external moderation visits as requested.
• Actively lead and support with ‘Contract Closure’ activities in line with quality standards within your allocated academy.
• Lead on all EQA visits for qualifications within the academy
• To adhere to policies and procedures of the business
• Undertake any training relevant to the efficient execution of any of the above duties, and to take responsibility for his/her own professional development
• To undertake necessary Health & Safety responsibilities and duties as required by this post
• Commitment and relentless approach to your own continuous professional development (CPD) to ensure you stay modern, fresh and current with all TLA practice and innovation
• Attendance to relevant external workshops, networks and training events where content will enhance TSN business, delivery, quality and impact
• Working from the Selby Head Office 3 days per week minimum.
What are we looking for?
Qualifications:
• Level 4 Qualification (essential)
• TAQA or equivalent assessing and verification qualifications (essential)
• English and Mathematics at Level 2 (essential)
• Teaching and Learning Qualification (essential)
Experience:
• Current or previous teaching practitioner (essential)
• Proven experience of implementing outstanding levels of service in a large, complex organisation (essential)
• Proven ability to implement a highly effective quality assurance system (essential)
• Experience of delivering good and outstanding provision in several organisations (desirable)
• Ability to evaluate the documentation that supports the stages of the student journey e.g. schemes of work, assessment schedules (essential)
• Experience preparing and presenting reports to senior management (desirable)
• Experience with Ofsted inspections (desirable)
• Track record of delivering challenging performance targets (essential)
• Experience of delivering effective training to deliver teaching, learning and assessment improvements (essential)
Skills/Knowledge:
• Thorough understanding of IQA and EQA including its implementation consistently in a large complex organisation (essential)
• Ability to plan, communicate and problem solve effectively (essential)
• Strong influencing skills and support consistency across the organisation (essential)
• Ability to work under pressure and meet deadlines (essential)
• Ability to influence and affect change (essential)
• A clear understanding of the needs of learners and apprentices and their support requirements (essential)
• Excellent communication skills (essential)
• Ability to network effectively both internally and external to the organisation (essential)
• Strong digital skills (essential)
Qualities:
• Flexible and responsive to change. (essential)
• Honesty, integrity and positivity in your work (essential)
• Commitment to team and partnership working (essential)
• Commitment to working in a self-critical organisation to achieve improvement (essential)
Other Requirements:
• Significant understanding and working knowledge relating to Safeguarding Children and Vulnerable Adults and Prevent duties (essential)
• Full commitment to Equal Opportunities and anti-discriminatory working practices (essential)
• An understanding of the impact of health and safety legislation on the organisation (essential)
Benefits
• Excellent CPD opportunities
• Perkbox subscription
• Eye care vouchers
• Pension scheme
• 25 days holiday plus bank holidays
• Free Fruit
• Biannual company events
• Team building days
• Company charity fundraising events
• Discounted gym membership
At The Skills Network, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, employees, and partners without regard to race, religion, gender, gender reassignment, age, disability, marital status, sexual orientation, pregnancy or maternity and any other characteristic protected under the Equality Act 2010. The Skills Network believes that diversity and inclusion among our applicant's colleagues and partners are critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Programme Lead - Early Years and Education Academy
The Skills Network is currently looking to recruit a Programme Lead in Early Years and Education. This is a permanent position with an immediate start available, working remotely with expectation to travel as and when required.
Salary: £24,000 - £26,000
The Role:
The purpose of this role is to actively contribute to the development and delivery of high-quality teaching, learning and assessment for all learners studying within the relevant Academy at each stage of their learning journey (their curriculum roadmap).
This will be achieved through the effective implementation of specific quality assurance and improvement mechanisms as well as taking an active role in the delivery of high-quality teaching and learning for learners studying on qualifications within the relevant Academy.
A passionate and ambitious commitment to high quality education is a must for this post as well as a proven track record of achieving challenging Key Performance Indicators/Targets (KPIs).
• Effective implementation of the TSN marking and feedback policy within your academy ensuring consistency across all academy tutors.
• Full ownership and responsibility for the assessment, marking and feedback of learners work within your allocated academy in line with organisational KPIs and expected quality standards.
• Review learning resources as part of standardisation meeting activities with our tutors. From this, suggest possible amends to the resources to our product development team for further review.
• Provide support to new and existing tutors to develop feedback skills and knowledge.
• Contribute to the training and development of the LDA team within the Academy to promote knowledge and understanding of the qualifications and learner journey.
• Assist with the risk management of learners and/or partners (when appropriate), providing guidance, support and assessment as required to increase overall achievement rates.
• Carry out scheduled tutor live chats and tutor on call activity for the academy to help and support learner development and progress.
• Complete tutor updates as and when requested by the QA team or suggest if an updated is required in relation to specific qualification areas throughout the academic year.
• Host tutor/moderator standardisation meetings throughout the academic year (face to face and remote).
• Provide minutes of meetings held within a timely manner.
• Maintain the tutor guide making amends as necessary following standardisation meetings and ensure the Quality Team have a most up to date copy to circulate to all tutors/moderators.
• Develop and implement clear and robust Internal Verification Sampling Plans for each qualification within the academy in line with Awarding Organisation compliance standards and expectations.
• Carry out a minimum of 30% internal moderation on new and existing tutors or in line with individual tutor BRAG rating.
• Complete summary sheet weekly for moderation completed and return to your QA administrator each Friday.
• Carry out a sample check of the internal moderator’s assessment reports on request to ensure that internal moderation standards and best practices are being upheld and maintained.
• Work closely with the quality team to monitor the standards of tutors’ work.
• Assist with the moderation/quality check of learner files ahead of external moderation visits as requested.
• Actively lead and support with ‘Contract Closure’ activities in line with quality standards within your allocated academy.
• Lead on all EQA visits for qualifications within the academy
• To adhere to policies and procedures of the business
• Undertake any training relevant to the efficient execution of any of the above duties, and to take responsibility for his/her own professional development
• To undertake necessary Health & Safety responsibilities and duties as required by this post
• Commitment and relentless approach to your own continuous professional development (CPD) to ensure you stay modern, fresh and current with all TLA practice and innovation
• Attendance to relevant external workshops, networks and training events where content will enhance TSN business, delivery, quality and impact
• Working from the Selby Head Office 3 days per week minimum.
What are we looking for?
Qualifications:
• Level 4 Qualification (essential)
• TAQA or equivalent assessing and verification qualifications (essential)
• English and Mathematics at Level 2 (essential)
• Teaching and Learning Qualification (essential)
Experience:
• Current or previous teaching practitioner (essential)
• Proven experience of implementing outstanding levels of service in a large, complex organisation (essential)
• Proven ability to implement a highly effective quality assurance system (essential)
• Experience of delivering good and outstanding provision in several organisations (desirable)
• Ability to evaluate the documentation that supports the stages of the student journey e.g. schemes of work, assessment schedules (essential)
• Experience preparing and presenting reports to senior management (desirable)
• Experience with Ofsted inspections (desirable)
• Track record of delivering challenging performance targets (essential)
• Experience of delivering effective training to deliver teaching, learning and assessment improvements (essential)
Skills/Knowledge:
• Thorough understanding of IQA and EQA including its implementation consistently in a large complex organisation (essential)
• Ability to plan, communicate and problem solve effectively (essential)
• Strong influencing skills and support consistency across the organisation (essential)
• Ability to work under pressure and meet deadlines (essential)
• Ability to influence and affect change (essential)
• A clear understanding of the needs of learners and apprentices and their support requirements (essential)
• Excellent communication skills (essential)
• Ability to network effectively both internally and external to the organisation (essential)
• Strong digital skills (essential)
Qualities:
• Flexible and responsive to change. (essential)
• Honesty, integrity, and positivity in your work (essential)
• Commitment to team and partnership working (essential)
• Commitment to working in a self-critical organisation to achieve improvement (essential)
Other Requirements:
• Significant understanding and working knowledge relating to Safeguarding Children and Vulnerable Adults and Prevent duties (essential)
• Full commitment to Equal Opportunities and anti-discriminatory working practices (essential)
• An understanding of the impact of health and safety legislation on the organisation (essential)
Benefits
• Excellent CPD opportunities
• Perkbox subscription
• Eye care vouchers
• Pension scheme
• 25 days holiday plus bank holidays
• Free Fruit
• Biannual company events
• Team building days
• Company charity fundraising events
• Discounted gym membership
At The Skills Network, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, employees, and partners without regard to race, religion, gender, gender reassignment, age, disability, marital status, sexual orientation, pregnancy or maternity and any other characteristic protected under the Equality Act 2010. The Skills Network believes that diversity and inclusion among our applicant's colleagues and partners are critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Programme Lead - Health
The Skills Network is currently looking to recruit a Programme Lead in Health. This is a permanent position with an immediate start available, working remotely with expectation to travel as and when required.
Salary: £26,000 - £26,000
The Role:
The purpose of this role is to actively contribute to the development and delivery of high-quality teaching, learning and assessment for all learners studying within the relevant Academy at each stage of their learning journey (their curriculum roadmap).
This will be achieved through the effective implementation of specific quality assurance and improvement mechanisms as well as taking an active role in the delivery of high-quality teaching and learning for learners studying on qualifications within the relevant Academy.
A passionate and ambitious commitment to high quality education is a must for this post as well as a proven track record of achieving challenging Key Performance Indicators/Targets (KPIs).
• Effective implementation of the TSN marking and feedback policy within your academy ensuring consistency across all academy tutors.
• Full ownership and responsibility for the assessment, marking and feedback of learners work within your allocated academy in line with organisational KPIs and expected quality standards.
• Review learning resources as part of standardisation meeting activities with our tutors. From this, suggest possible amends to the resources to our product development team for further review.
• Provide support to new and existing tutors to develop feedback skills and knowledge.
• Contribute to the training and development of the LDA team within the Academy to promote knowledge and understanding of the qualifications and learner journey.
• Assist with the risk management of learners and/or partners (when appropriate), providing guidance, support and assessment as required to increase overall achievement rates.
• Carry out scheduled tutor live chats and tutor on call activity for the academy to help and support learner development and progress.
• Complete tutor updates as and when requested by the QA team or suggest if an updated is required in relation to specific qualification areas throughout the academic year.
• Host tutor/moderator standardisation meetings throughout the academic year (face to face and remote).
• Provide minutes of meetings held within a timely manner.
• Maintain the tutor guide making amends as necessary following standardisation meetings and ensure the Quality Team have a most up to date copy to circulate to all tutors/moderators.
• Develop and implement clear and robust Internal Verification Sampling Plans for each qualification within the academy in line with Awarding Organisation compliance standards and expectations.
• Carry out a minimum of 30% internal moderation on new and existing tutors or in line with individual tutor BRAG rating.
• Complete summary sheet weekly for moderation completed and return to your QA administrator each Friday.
• Carry out a sample check of the internal moderator’s assessment reports on request to ensure that internal moderation standards and best practices are being upheld and maintained.
• Work closely with the quality team to monitor the standards of tutors’ work.
• Assist with the moderation/quality check of learner files ahead of external moderation visits as requested.
• Actively lead and support with ‘Contract Closure’ activities in line with quality standards within your allocated academy.
• Lead on all EQA visits for qualifications within the academy
• To adhere to policies and procedures of the business
• Undertake any training relevant to the efficient execution of any of the above duties, and to take responsibility for his/her own professional development
• To undertake necessary Health & Safety responsibilities and duties as required by this post
• Commitment and relentless approach to your own continuous professional development (CPD) to ensure you stay modern, fresh and current with all TLA practice and innovation
• Attendance to relevant external workshops, networks and training events where content will enhance TSN business, delivery, quality and impact
• Working from the Selby Head Office 3 days per week minimum.
What are we looking for?
Qualifications:
• Level 4 Qualification (essential)
• TAQA or equivalent assessing and verification qualifications (essential)
• English and Mathematics at Level 2 (essential)
• Teaching and Learning Qualification (essential)
Experience:
• Current or previous teaching practitioner (essential)
• Proven experience of implementing outstanding levels of service in a large, complex organisation (essential)
• Proven ability to implement a highly effective quality assurance system (essential)
• Experience of delivering good and outstanding provision in several organisations (desirable)
• Ability to evaluate the documentation that supports the stages of the student journey e.g. schemes of work, assessment schedules (essential)
• Experience preparing and presenting reports to senior management (desirable)
• Experience with Ofsted inspections (desirable)
• Track record of delivering challenging performance targets (essential)
• Experience of delivering effective training to deliver teaching, learning and assessment improvements (essential)
Skills/Knowledge:
• Thorough understanding of IQA and EQA including its implementation consistently in a large complex organisation (essential)
• Ability to plan, communicate and problem solve effectively (essential)
• Strong influencing skills and support consistency across the organisation (essential)
• Ability to work under pressure and meet deadlines (essential)
• Ability to influence and affect change (essential)
• A clear understanding of the needs of learners and apprentices and their support requirements (essential)
• Excellent communication skills (essential)
• Ability to network effectively both internally and external to the organisation (essential)
• Strong digital skills (essential)
Qualities:
• Flexible and responsive to change. (essential)
• Honesty, integrity, and positivity in your work (essential)
• Commitment to team and partnership working (essential)
• Commitment to working in a self-critical organisation to achieve improvement (essential)
Other Requirements:
• Significant understanding and working knowledge relating to Safeguarding Children and Vulnerable Adults and Prevent duties (essential)
• Full commitment to Equal Opportunities and anti-discriminatory working practices (essential)
• An understanding of the impact of health and safety legislation on the organisation (essential)
Benefits
• Excellent CPD opportunities
• Perkbox subscription
• Eye care vouchers
• Pension scheme
• 25 days holiday plus bank holidays
• Free Fruit
• Biannual company events
• Team building days
• Company charity fundraising events
• Discounted gym membership
At The Skills Network, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, employees, and partners without regard to race, religion, gender, gender reassignment, age, disability, marital status, sexual orientation, pregnancy or maternity and any other characteristic protected under the Equality Act 2010. The Skills Network believes that diversity and inclusion among our applicant's colleagues and partners are critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Department: Information and Enrolment Administrator
Job title: Central Administrator
Salary bracket: £16,009.50 - £18,000
Contract type: Permanent
Working hours: 37.5 hours per week
Role Profile
A fantastic opportunity has arisen for an Administrator to join our Central Administration team based in Selby.
We are looking for an individual who has experience in administration with customer service experience. This central role will be responsible for the day to day processing of individual applicants whilst providing administrative support to all delivery departments.
Key Responsibilities
• Meet daily targets/expectations as set by the line manager
• Process client telephone applications
• Send out individual client paperwork in accordance with contract requirements
• Ensure that enrolment packs are created in line with timescale required by the Information and Enrolment Team
• Follow structured guidelines and processes designed for clients to return paperwork in a timely manner
• Follow structured guidelines and processes designed to enable a learner to start their learning journey
• Maintain up-to-date and accurate contact records for all learners
• Contact learners as and when required, e.g. regarding missing information and paperwork return etc
• Professionally handle inbound and outbound telephone, postal and electronic enquiries from learners
• Ensure all enrolment documentation is scanned and attached to the system accurately
• Create and maintain accurate student record files
• Issue learner feedback
• Ensure audited learner files are archived off-site or with our partners and accurate records are maintained on end location
• Provide support to other departments as and when required.
What are we looking for?
• Well organised and able to demonstrate a high level of accuracy
• Good communication skills and telephone manner
• Proven numerical and written skills
• Able to use all MS Office programs, particularly Word, Excel, Outlook and PowerPoint, and be familiar with other bespoke databases
• An eye for detail and a methodical manner
• Willingness to adapt and respond to the changing and varied needs of the business.
The Package
• Excellent CPD opportunities
• Perkbox subscription
• Bonus
• Eye care vouchers
• Pension scheme
• 25 days holiday plus bank holidays
• Free Fruit
• Company events
• Team building days
• Company charity fundraising events
• Discounted gym membership.
Department: Information Services
Job title: Information Services Administrator
Salary bracket: £16,009.50
Contract type: Permanent
Working hours: 37.5 hours per week, Mon-Fri 9-5pm, 1 Saturday in 4 with a day off in lieu
Role Profile
A fantastic opportunity has arisen within our Information Services department for an Administrator to join the team based in Selby.
This administrative support role will be responsible for the day to day processing of all our client enrolment paperwork, ensuring that it is compliant and recorded accurately.
Key Responsibilities
• Meet Key Performance Indicators, including but not exclusive to error rates and inputting levels
• Process all client enrolment paperwork in accordance with requirements, including but not exclusive to compliance checking, accurate and timely data inputting, identifying issues, withdrawals
• Contact learners as and when required to confirm enrolment queries and address non-compliant paperwork in a timely manner
• Update third party systems when required
• Ensure all enrolment documentation is scanned and attached accurately
• Send complete client paperwork to the funding partner
• Action client enrolment queries in a timely manner
• Attend external partners training events as and when necessary
• Audit student record files in accordance with funding and compliance requirements
• Provide support to the College Liaison Coordinators as and when required
• Provide support to other departments as and when required.
What are we looking for?
• Well organised and able to demonstrate a high level of accuracy
• Good communication skills and telephone manner
• Proven numerical and written skills
• Able to use all MS Office programs particularly Word, Excel, Outlook and PowerPoint and be familiar with other bespoke databases
• An eye for detail and methodical manner
• Willingness to adapt and respond to the changing and varied needs of the business.
The Package
• Excellent CPD opportunities
• Perkbox subscription
• Bonus
• Eye care vouchers
• Pension scheme
• 25 days holiday plus bank holidays
• Free Fruit
• Company events
• Team building days
• Company charity fundraising events
• Discounted gym membership.
Job title: Compliance Administrator
Salary bracket: £16,009.50
Contract type: Permanent
Working hours: 37.5 hours per week
Role Profile
A fantastic opportunity has arisen for an experience Administrator to join our Compliance team based in our Selby offices.
We are looking for an individual who has experience in administration with customer service experience. This role will be responsible for ensuring all learner enrolment documentation is compliant in accordance to government funding.
Key Responsibilities
• Meet daily targets/expectations as set by the line manager
• Send enrolment paperwork to learners via post and email
• Maintain up-to-date and accurate contact records for all learners on our online system
• Contact learners as and when required in regarding missing information on enrolment paperwork
• Professionally handle inbound and outbound telephone, postal and electronic enquiries from learners
• Ensure all received learner paperwork is scanned and attached accurately on the day of receipt
• Collate accurate learner information in relation to funding requirements
• Withdraw learners from the system if they do not meet funding requirements
• File all learner enrolment paperwork
• Provide support to other departments as and when required.
What are we looking for?
• Well organised and able to demonstrate a high level of accuracy
• Good communication skills and telephone manner
• Proven numerical and written skills
• Able to use all MS Office programs, particularly Word, Excel, Outlook and PowerPoint, and be familiar with other bespoke databases
• An eye for detail and a methodical manner
• Willingness to adapt and respond to the changing and varied needs of the business.
The Package
• Excellent CPD opportunities
• Perkbox subscription
• Bonus
• Eye care vouchers
• Pension scheme
• 25 days holiday plus bank holidays
• Free Fruit
• Company events
• Team building days
• Company charity fundraising events
• Discounted gym membership.