Accessibility Statement

This accessibility statement applies to www.theskillsnetwork.com.

This website is run by The Skills Network. We want as many people as possible to be able to use this website. We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some images do not have a text alternative, so people using a screen reader cannot access the information
  • some of our online forms are difficult to navigate using just a keyboard
  • there’s a limit to how far you can magnify the map on our ‘contact us’ page
  • live video streams do not have captions

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

If you cannot view the map on our ‘contact us’ page, call or email us www.theskillsnetwork.com/contact for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us using the details provided in the previous section.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Skills Network is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.


Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We will keep the accessibility of this feature under review when images on the website are updated.

Some drop-down menus are not in a logical nested order. A combination of the tab and arrow keys must be used to interact with elements of forms on the website. It is not clear when the tab key or arrow keys should be used when interacting with elements. This does not meet WCAG 2.1 success criterion 3.2.3 (consistent navigation). We will keep the accessibility of this feature under review when the website is updated.

The contact us page contains a map that cannot be operated using a keyboard. This disadvantages users using assistive technology that rely on keyboard navigation. This does not meet WCAG 2.1 success criterion 2.1.1 (keyboard). We will keep the accessibility of this feature under review when the website is updated.

Disproportionate burden

Not applicable

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 22nd September 2020. It was last reviewed on 22nd September 2020.