At The Skills Network, we are passionate about helping learners to progress through distance learning. Feedback is an important way that we make sure learners are getting the most out of their qualification, whether this means improving their employment situation, gaining a promotion, progressing onto higher level qualifications or simply increasing their confidence and skillset.
Listening to feedback is embedded in our learner journey – all learners are sent a survey after enrolment, and then another after completing their course. We also carry out quarterly Learner Voice campaigns, in which we interview learner representatives from all different sectors, ages and backgrounds to collect their in-depth feedback on the courses they have completed. We use this feedback to continually improve our services, and shape the learner journey to ensure that each individual gets the most out of their experience.
99% of learners felt committed to their course from the moment they enrolled.
97% of learners would recommend The Skills Network.
91% of learners believe that their course has had a positive impact on their current work approach, future career plans, or other areas of their life.
96% of learners found the support that they received from their Learner Support Advisor helpful.
93% of learners believe that they receive quality feedback from Tutors in a timely manner.