social care | training | course

Level 2 Certificate in Understanding Behaviour that Challenges


Are you looking to complete a social care training course? This qualification aims to explore possible causes which could explain why people behave as they do, helping you to develop your understanding and deal with these situations in an appropriate way. You will look at the impact and possible justification for these behaviours, considering what the root cause could be. This course will equip you with pro-active strategies to support positive behaviour.


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Not eligible for funding? Click the 'ADD TO BASKET' button.


Unit 1: Understand behaviour that challenges

In this unit you will learn about how behaviour can be perceived as challenging. You will discover the underlying issues that affect behaviour and the impact it can have on others.

Unit 2: Understand how to support positive behaviour

This unit will help you to identify behavioural changes and triggers that may escalate behaviour. You will consider how strategies and support plans can promote positive behaviour. Throughout this unit, you will also gain an understanding of legislation that protects the rights of the individual.

Unit 3: Understand the importance of effective communication and the management of behaviour that challenges

This unit will increase your understanding of the impact communication can have on the management of behaviour that challenges. You will also discover how positive reinforcement and other techniques can de-escalate behaviour.

Unit 4: Understand the role of reflection and support for those involved in incidents of behaviour that challenges

In this unit you will learn about the importance of reflection following an incident of behaviour that challenges. This unit focuses on understanding the consequences of your actions and how to maintain your own well-being.

The benefits of this course include:

  • Learn from your own home, in your own time
  • Achieve a nationally recognised level 2 qualification
  • Access to award-winning learning and assessment materials
  • Subject specialist support from a Tutor and access to a Learner Support Advisor for everyday queries
  • Funding available – speak to one of our team for more information and to see if you are eligible.
  • This qualification could assist you in gaining the following employment opportunities and potential salaries:

    Care Worker – up to £19,834

    Personal Care Assistant – up to £20,407

    Registered Care Home Manager – up to £37,624

    Full cost Direct debit Fully funded
    £299 Initial payment of £29.90, 3 monthly payments of £89.70 To be eligible you must:
  • Be 19 or over as of 31st August 2017
  • Have lived in the European Union for the past three years
  • Not be a current learner with The Skills Network or another provider
  • Learners must reside in England or Scotland
  • NOT have done the course of interest before.

  • Key Information

    Funding Fully Funded
    (Subject to eligibility)
    Full Cost Price £299.00
    Course Length 8-12 weeks
    average course length
    Awarding Body TQUK
    Learning Method(s)

    Paper based
    learning materials
    with online assessment

    Direct Debit




    See what our learners say

    Most recent customer reviews

    Emily Patterson

    4 weeks ago

    "These free courses are an invaluable resource."

    Emily chose to study this course to develop her current knowledge and ensure she is up to date within her field of work. Emily felt that studying this course at no cost was a huge bonus considering she works for a small business.

    'I studied this course to improve my understanding of a field I currently work in. There are not often opportunities to retrain or revisit certain subjects when you work for a small business. These free courses are an invaluable resource.'
    'This course has helped me stay current within my field.'
    'Enrolling with The Skills Network is quick and easy, the staff support you through the process, and continue to check on your progress even after you submit your final assessment, encouraging you to continue learning.'

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