customer | service | training | level 3

Level 3 Certificate in Principles of Customer Service

5% discount available now!

Are you looking to complete some customer service training? Level 3 Certificate in Principles of Customer Service will develop and sharpen your practical skills, enabling you to deliver effective, high quality customer service within a range of environments. You will be introduced to the key concepts and practices underpinning customer service delivery, from conflict resolution techniques to how customer service impacts upon an organisation. You will also gain an understanding of business markets, financial management, marketing and the legal requirements of businesses.

National Work Life Week


To show our support, we are now offering a 5% discount on this course. Enter discount code NWLW5 at checkout or call 01757 606 631 to claim.

Ends 7pm 14/10/2019. Terms and conditions apply.


DIRECT DEBIT PLANS
Deposit: £39.90
Monthly payments: £59.85
Payment duration: 6 months
FULL COST
£399

KEY FEATURES


No hidden costs – certificates, resources, support and more included

0% interest direct debit schemes available with no credit checks needed

Learn from your own home, in your own time

One to one Tutor support available via phone or email

(Please see the 'Benefits' tab below to see our full list of features)

CLICK THE TABS BELOW TO FIND OUT MORE



This course is split into seven units. These are:

Unit 1: Understand the customer service environment

This unit provides you with a fundamental understanding of the concepts and practices that underpin good customer service delivery. You will develop an understanding of how customer service is used as a competitive tool, the importance of branding and customer perception and the potential impact of good and bad customer service.

Unit 2: Principles of business

This unit will develop your knowledge of business markets, innovation and growth, financial management and the principles of marketing. You will discover and understand the legal obligations of businesses, key financial terminology and the relationship between sales and marketing.

Unit 3: Understand how to resolve customers’ problems and complaints

Within this unit, you will increase your knowledge of different techniques and organisational procedures for dealing with customer problems and complaints. You will also develop your understanding of negotiating techniques, enabling you to successfully resolve issues, and discover how these impact upon customer loyalty and enhance business performance.

Unit 4: Understand customers and customer retention

This unit will establish your understanding of the concept of the ‘customer experience’. You will explore the benefits of customer retention and customer loyalty, as well as developing knowledge of how to measure and analyse performance data relating to sales performance.

Unit 5: Understand how to monitor customer service interactions and feedback

This unit will provide you with the techniques needed to monitor the quality of customer interactions. The ability to use and identify techniques in order to gather

required information and provide feedback on performance to colleagues is also explored in this unit.

Unit 6: Understand how knowledge, resources and service partnerships are used to support customer service delivery

Throughout this unit, you will gain a comprehensive understanding of a customer service knowledge base, enabling you to identify the content requirements of resource materials. You will also understand how to work effectively in a service chain by building positive relationships with customer service partnerships.

Unit 7: Understand equality, diversity and inclusion in the workplace

This unit will increase your understanding of equality, diversity and inclusion in both personal and organisational situations including updating your knowledge of current legislation. You will discover how to portray positive behaviour which supports equality, diversity and inclusion in the workplace.

The benefits of this course include:

  • Learn from your own home, in your own time
  • Work saves automatically to ensure it's never lost
  • Access to award-winning learning and assessment materials
  • One to one Tutor support available 7 days a week via phone, email or online
  • Your own designated Learner Support Advisor to help you throughout the course
  • Boost your earning potential
  • 0% interest flexible direct debit plans with no credit checks needed
  • Achieve a nationally recognised level 3 qualification
  • Gain a qualification that is sought after by employers
  • Perfect for school and college leavers looking to develop a career path
  • Perfect for short-term opportunities as well as long-term
  • Advanced Learner Loan available with this course - Register your interest to find out more

This qualification could assist you in gaining the following employment opportunities and potential salaries:

  • Customer Service Manager – up to £35,000

  • Customer Service Coordinator – up to £20,000

  • Customer Service Supervisor – up to £19,000

Once you have completed this qualification, you could progress on to the following:


Full cost Direct debit Advanced learner loan
£399 Initial payment of £39.90, 6 monthly payments of £59.85 £1265

See what our learners say

Most recent customer reviews

Cherie McCabe

1 month ago

"I found the whole experience great."

Cherie decided to study this course whilst being on a temporary contract at work, in the hope of gaining further employment.

'I chose to study this course due to being on a temporary contract at work, to give me the opportunity to gain further employment.'
'It has given me more skills to deal with customers on a day-to-day basis, and it’s also given me more confidence to take up further study.'
'I found the whole experience great.'

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