Unit 1: Solving problems and making decisions
This unit introduces you to the ways that you can recognise, investigate and analyse problems in order to resolve them using various techniques such as creative thinking or brainstorming. You will look at the difference between data and information and learn how to interpret these.
Unit 2: Planning and allocating work
Within this unit you will identify organisational targets relevant to your team, learn how to set objectives, allocate work and monitor planned activity to achieve those targets. You will also gain an understanding of how to improve performance.
Unit 3: Understanding conflict management in the workplace
This unit will introduce you to possible causes of conflict in the workplace and how conflict can affect individual and team performance. Within this unit, you will also consider techniques which could be used to minimise and resolve issues in the workplace and how, as a manager, you could promote positivity.
Unit 4: Understanding stress management in the workplace
Throughout this unit you will learn to recognise the symptoms of stress in yourself and in others. You will examine the causes and impact of stress in an organisation and discover stress management techniques, alongside an understanding of your responsibilities as a manager.
Unit 5: Understanding discipline in the workplace
This unit covers the legal aspects of the disciplinary process and how to deal with issues using an organisation’s policies and procedures as a guide. You will develop your understanding of the purpose of disciplinary procedure and identify the skills needed as a manager to monitor discipline in the workplace.
Unit 6: Understanding the induction of new staff in the workplace
This unit highlights the importance of an effective induction for new starters and legal aspects which should be included in the induction process. You will also discover methods which can used to evaluate the effectiveness of an induction and how to monitor progress during induction.
Unit 7: Understanding performance management
You will gain an understanding of the value of formal and informal performance assessment in the workplace. This unit will also develop your knowledge of fair and objective assessment techniques and how to set objectives and monitor performance against agreed standards.
Unit 8: Understanding organising and delegating in the workplace
In this unit, you will gain an understanding of how to make effective use of your team’s individual knowledge and skills to efficiently plan and achieve objectives. This unit also introduces you to techniques which can be used to delegate, identify and overcome barriers to delegation.
Unit 9: Leading and motivating a team effectively
This unit will equip you with the knowledge and skills needed to communicate an organisation's vision and strategy to your team, motivate team members, and establish a common sense of purpose, commitment and developing teamwork.
Unit 10: Understanding leadership
This unit will underpin your knowledge of leadership styles and teach learners to consider the possible positive and negative effects of certain leadership styles within the workplace. Learners will assess their own leadership behaviours and potential by analysing themselves in context and gaining feedback.