Level 2 Certificate in Information, Advice or Guidance
To be eligible for funding you must be aged 19 or over, have been living in the European Union for the last 3 years and have not previously completed the course you are wanting to enrol on.
If you do not complete the course, you may be liable to a £100 resource and registration fee.
UK employers are often interested in candidates who can demonstrate an understanding of the importance of interacting appropriately with customers, clients and colleagues. By studying our level 2 Information, Advice or Guidance (IAG) course, you will gain an in-depth understanding of the key areas associated with providing effective IAG, including signposting, referrals, record keeping, confidentiality and communication/listening techniques.
Eligible for funding? Click the 'APPLY NOW' button.
Not eligible for funding? Click the 'ADD TO BASKET' button.
Unit 1: Information, advice or guidance in practice
In this unit, you will learn about the various differences between information, advice and guidance and the requirements of different clients and how these are best met. It will also help you to gain in-depth knowledge of the boundaries and responsibilities present when offering information, advice and guidance, including signposting, referrals and record keeping.
Unit 2: Developing interaction skills for information, advice or guidance
Within this unit, you will discover how to interact with clients, executing appropriate and effective questioning techniques, listening skills and non-verbal communication. You will also gain knowledge of the impact of values, beliefs and attitudes on any interactions you may encounter, as well as the importance of confidentiality and impartiality.
Unit 3: Signposting and referral in information, advice or guidance
In this unit, you will gain an understanding of the difference between signposting and referrals – when it is appropriate to refer or signpost an individual organisation’s procedures. Employees will also gain knowledge of good practice when signposting and referring, including recording, monitoring and evaluating.
Unit 4: Information, advice or guidance in context
Within this unit, you will gain an understanding of information, advice or guidance in the context of their own practice and a specific group of clients – exploring different ways of assisting clients to explore and make choices. Knowledge on discriminatory practices and behaviours affecting specific client groups, as well as potential barriers and how to overcome them, are explored within this unit.
Unit 5: Skills for advice providers
This unit provides you with an understanding of the purpose and process of an advice interview, examining the relationship between client and advisor, the advisor’s role, stages of the advice interview and how to ensure client confidentiality. A key part of this section is gaining knowledge of social policy in advice work, negotiating effectively on a client’s behalf and support and action planning.
The benefits of this course include:
This qualification could assist you in gaining the following employment opportunities and potential salaries:
HR Assistant – up to £20,000
Recruitment Coordinator – up to £26,000
Once you have completed this course, you could progress onto the following:
Certificate In Counselling Skills
Certificate in Equality and Diversity
Certificate in Principles of Business Administration
Certificate in Principles of Customer Service
Certificate in Principles of Team Leading
|Full cost||Direct debit||Fully funded|
|£249||Initial payment of £24.90, 3 monthly payments of £74.70||To be eligible you must: