Unit 1: Dealing with routine and non-routine waste
In this unit, staff will identify different types of waste and discover the procedures for handling and transferring hazardous and non-hazardous waste.
Unit 2: Health and safety for the cleaning and support services industry
This unit will develop your employees’ understanding of health and safety legislation and regulations that apply to the cleaning and support services industry. This unit also highlights the importance of the correct use of equipment, materials and chemicals and personal protective equipment.
Unit 3: Working with customers and others in the cleaning and support services industry
Staff will discover how to communicate appropriately with customers and contribute to effective teamwork throughout this unit. They will also develop their understanding of the importance of positive behaviour and attitudes, procedures for handling difficult customer situations and reasons to adapt communication to different audiences.
Unit 4: Infection control, RIDDOR and COSHH in cleaning settings
In this unit, your staff will develop their understanding of infection control principles and how these apply in cleaning settings. They will also discover the responsibilities of their role with regards to the Reporting of Injuries, Dangerous Diseases and Occurrences Regulations (RIDDOR) and the Control of Substances Hazardous to Health (COSHH).
Unit 5: Principles of decontamination, cleaning and waste management
This unit will develop your employees’ understanding of the importance of maintaining a clean environment. This unit covers workplace cleaning schedules and procedures which should be followed if staff have concerns over standards of hygiene. Staff will also discover the principles of decontamination processes and effective waste management.
Unit 6: Cleaning of interiors and washrooms
This unit will ensure your staff are able to prepare for cleaning of interiors and washrooms. Staff will discover the importance of cleaning procedures, using the correct methods and cleaning to prescribed standards.
This unit requires a line manager or supervisor to observe the learner whilst demonstrating particular tasks in their role before completing a witness observation form. The witness observation form will act as evidence to prove the learner is capable of certain skills.
To be suitably qualified your witness must be:
- Experienced in the cleaning sector
- A line manager or supervisor
Qualification(s) in cleaning are desirable but it is not essential that the witness holds these. The witness (line manager or supervisor) should not be studying the qualification and acting as a witness for other team members at the same time.
Paper-based Online Assessments