cleaning | courses

Level 2 Certificate in Cleaning Knowledge and Skills

Unlike other cleaning courses, this qualification aims to provide your learners with the skills and knowledge needed to gain employment in the cleaning and support services sector. In this course they will develop their understanding of the principles of decontamination, and improve their practical skills in cleaning and waste management. Learners will also discover how to choose the correct methods and equipment for a range of tasks. This course will expand on any previous knowledge from other clean courses learners may have and look in depth at health and safety as well as infection control, and regulations related to the Reporting of Injuries, Diseases and Dangerous Occurrences (RIDDOR), and the Control of Substances Hazardous to Health (COSHH).


Unit 1: Dealing with routine and non-routine waste

In this unit your learners will identify different types of waste and discover the procedures for handling and transferring hazardous and non-hazardous waste.

Unit 2: Health and safety for the cleaning and support services industry

This unit will develop your learners’ understanding of health and safety legislation and regulations that apply to the cleaning and support services industry. This unit also highlights the importance of the correct use of equipment, materials and chemicals and Personal Protective Equipment (PPE).

Unit 3: Working with customers and others in the cleaning and support services industry

Within this unit your learners will discover how to communicate appropriately with customers and contribute to effective teamwork throughout this unit. This unit also highlights the importance of positive behaviour and attitudes, procedures for handling difficult customer situations and reasons to adapt communication to different audiences.

Unit 4: Infection control, RIDDOR and COSHH in cleaning settings

In this unit, your learners will develop their understanding of infection control principles and how these apply in cleaning settings. Learners will also discover the responsibilities of their role with regards to the Reporting of Injuries, Dangerous Diseases and Occurrences Regulations (RIDDOR) and the Control of Substances Hazardous to Health (COSHH).

Unit 5: Principles of decontamination, cleaning and waste management

This unit will develop your learners’ understanding of the importance of maintaining a clean environment. This unit also covers workplace cleaning schedules, procedures learners should follow if they have concerns over standards of hygiene in addition to the principles of decontamination processes and effective waste management.

Unit 6: Cleaning of interiors and washrooms

This unit will ensure learners are able to prepare for cleaning of interiors and washrooms. Learners will discover the importance of cleaning procedures, using the correct methods and cleaning to prescribed standards. This unit requires a line manager or supervisor to observe the learner whilst demonstrating particular tasks in their role before completing a witness observation form. The witness observation form will act as evidence to prove the learner is capable of certain skills.

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