CPD Conflict Management
This conflict management training course aims to give your employees the knowledge and understanding to manage conflict in many forms, as well as teaching them how best to positively support individuals – an essential skill for anyone looking to move into a team leader or management position.
Section 1: Identifying and resolving conflicts
This section will allow your employees to develop knowledge and understanding of managing conflict and supporting individuals as required by a practicing or potential first line manager.
Benefits of this conflict management training course:
Once your employees have completed this course, they could progress on to the following:
Discipline in the Workplace
Certificate in Principles of Customer Service
Certificate in Principles of Team Leading
Certificate in Understanding Behaviour that Challenges