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Level 2 Certificate in Understanding Behaviour that Challenges

Would any of your learners benefit from completing some caring training courses? For carers, or individuals looking to become carers, training courses are second only to on-the-job training in terms of gaining the skills needed to be a competent carer.

This qualification aims to develop your learners’ knowledge of and skills in handling behaviour that challenges. This includes looking at the difference between conflict and behaviour that challenges and aggression versus assertive behaviour. Your learners will look at the impact and possible causes of this behaviour and pro-active strategies they can use to support positive behaviour.

Our training courses for carers are ideal for your learners who are looking to pursue careers in the health and social care sector, or for those learners who are already acting as carers, either professionally or personally.


Unit 1: Understand behaviour that challenges

In this unit your learners will learn about how behaviour can be perceived as challenging, including the underlying issues that can affect behaviour and the impact this behaviour can have on others.

Unit 2: Understand how to support positive behaviour

This unit will provide your learners with an understanding of behavioural changes and triggers that may escalate behaviour. They will also consider how strategies and support plans can promote positive behaviour and gain an understanding of legislation that protects the rights of the individual.

Unit 3: Understand the importance of effective communication and the management of behaviour that challenges

Within this unit your learners will learn more about the impact that communication can have on the management of behaviour that challenges. They will also learn how positive reinforcement and other techniques can help to
de-escalate behaviour.

Unit 4: Understand the role of reflection and support for those involved in incidents of behaviour that challenges

In this unit your learners will understand the importance of reflection following an incident of behaviour that challenges, including understanding the consequences of learners’ own actions and how to maintain their well-being.

See what our learners say

Most recent customer reviews

Emily Patterson

4 weeks ago

"These free courses are an invaluable resource."

Emily chose to study this course to develop her current knowledge and ensure she is up to date within her field of work. Emily felt that studying this course at no cost was a huge bonus considering she works for a small business.

'I studied this course to improve my understanding of a field I currently work in. There are not often opportunities to retrain or revisit certain subjects when you work for a small business. These free courses are an invaluable resource.'
'This course has helped me stay current within my field.'
'Enrolling with The Skills Network is quick and easy, the staff support you through the process, and continue to check on your progress even after you submit your final assessment, encouraging you to continue learning.'

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