IT | Training | Course

Level 2 Certificate in IT User Skills

This course aims to develop your learner's knowledge, understanding and competence in a range of different IT areas. This course is ideal for those who work with IT within their current job role and for those who are familiar with using a computer and the Microsoft Office suite (Word, Excel and PowerPoint). To complete this course your learner's will need access to a computer and a basic level of IT knowledge. It would also be of benefit to have some level of confidence in producing documents in Word, PowerPoint and Excel (as learners will need to do this as part of their assessment).

Where this course is suitable for learners aged 14 and over, this course is not for beginners, or for those who don’t already have consistent access to a computer.

This course will encourage your learner's to think about how IT can be used in different ways as they are introduced to specific tools that will aid them in utilising IT in everyday life. They will consider the best software and tools for specific tasks and will do this with the view of improving their productivity and efficiency. They will also learn about the importance of IT security; from unwanted emails and spam, to computer viruses and firewalls. And as they make progress through the course they will look in detail at presentation and spreadsheet software and will be assessed on their understanding and use of these.

Please note: Competency elements will be assessed by viewing datafiles or screenshots of completed work. Your learners will need access to a computer and the Microsoft Office suite to complete the course.


Unit 1: Using IT to increase productivity

  • Section 1: Be able to plan and select which IT tools and systems are best suited to completion of an identified task
  • Section 2: Be able to identify any restrictions or constraints that may affect how a task can be completed using IT tools and systems
  • Section 3: Be able to use IT tools and systems to complete an identified task
  • Section 4: Be able to review approach to using IT tools and systems
  • Section 5: Be able to adapt their approach as a result of their experiences using IT tools and systems to complete a task.


    Unit 2: IT software fundamentals

  • Section 1: Select and use appropriate software applications to meet needs and solve problems
  • Section 2: Enter, develop, combine and format different types of information to suit its meaning and purpose
  • Section 3: Present information in ways that are fit for purpose and audience
  • Section 4: Evaluate the selection and use of IT tools and facilities to present information.

  • Unit 3: IT security for users

  • Section 1: Use appropriate methods to minimise security risks to IT systems and data.

  • Unit 4: Presentation software

  • Section 1: Input and combine text and other information within presentation slides
  • Section 2: Use presentation software tools to structure, edit and format slide sequences
  • Section 3: Prepare slideshow for presentation.

  • Unit 5: Spreadsheet software

  • Section 1: Use a spreadsheet to enter, edit and organise numerical and other data
  • Section 2: Select and use appropriate formulas and data analysis tools to meet requirements
  • Section 3: Select and use tools and techniques to present and format spreadsheet information.
  • The benefits of this course include:

  • Learners can learn from their own home, in their own time
  • Learners will achieve a nationally recognised level 2 qualification
  • Learners will have access to award-winning learning and assessment materials
  • Key Information

    Funding Fully Funded
    (Subject to eligibility)
    Course Length 8-12 weeks
    average course length
    Awarding Body TQUK
    Learning Method(s)

    Online learning
    materials with
    online assessment




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